Desktop Technician Zambia National Commercial Bank

JOB RESPONSIBILITIES

Desktop Support:

• Oversee Management, Installation and Maintenance of organization Data Centers and ensuring adherence to standards for the Bank’s Primary Data Center and Disaster Recovery site.
• Supervise the Inspection, Repairs, Installation, Modification and routine Maintenance to all critical facility systems.
• Coordinate through Staff or outside Contractor’s preventative maintenance and / or repairs on Data Center Systems.
• Ensure Provision of the Resources, Technologies and Processes required to reduce the overall operating cost of maintaining current Technology through End-User Device Management Solutions.
• Responsible for the Coordination of on-site and remote Technical support to End-Users across the entire Bank and ensuring staff have the right Tools and Peripherals to operate efficiently and effectively.
• Ensure Development, Adherence and maintenance of End-User Policies, Processes and Procedures that promote Productivity and Efficiency.
• Responsible for driving the Technology road map for End-User Device Management and Resourcing.
• Driving of Technology efforts to identify opportunities to improve Productivity across the Company, lower cost, and a continuously improving “End-User” experience.
• Coordinate Research, Design, Deployment, and Test Desktop Hardware and Windows Operating Systems.
• Supervising all activities surrounding all updates of all new Software and Computer Patches as and when they are released in line with the Bank’s Patch Management Policy.
• Address User Service request regarding Hardware, Software and Networking and utilize Remote Access support where applicable.
• Perform Lifecycle Management for Workstations, Operating Systems and Applications.
• Research, Design, Deploy, and test Desktop Hardware and Windows operating systems.
• Conduct Installation, Upgrades and supports the Enterprise Desktop Image.
• Ensure Creation, Updating, Testing and Deployment of Software Packages.
• Assisting in the Selection and Recommendation of Standardized Equipment selection.
• Maintain an up-to-date Inventory of Workstations, Devices and Peripherals.
• Recommending and implementing System and Technology Solutions and Improvements.
• Lead or participate in multiple Projects in accordance with Institutional and Departmental goals.

• Maintains a thorough working knowledge of and adheres to Organization/Project Policies, Processes, Procedures and Regulations.
• Participate in the ongoing maintenance of Computers, Printers and Peripheral Devices.
• Keeps immediate Supervisor well-informed of Activities, Results of efforts, and Problems identified/potential problems and recommends corrective actions to immediate Supervisor.
• Ensure that Computers in the Bank are installed with Standard Image and are configured properly and tuned for optimal Performance.
• Update all new Software and Computer Patches as and when they are released in line with the Bank’s Patch Management Policy.
• Attend to User queries and provide Solutions in timely and adequate manner.
• Ensure Implementation and Compliance to Audit and Legislative requirements.
• Manage and provide Specialist Technical expertise to Information Technology and Business when required.
• Nurture and manage objective working relationships with various Stakeholders including End-Users, Project Staff, Service Providers and Senior Staff members by providing input to the business.