Network Analyst Zambia National Commercial Bank

JOB PURPOSE

This function falls within the Networks Management sub unit of IT Infrastructure and Networks Department under the Information Technology Division. The role focuses on the day to day support of the Bank’s Campus Network Infrastructure with a focus on Network configuration, Administration, Monitoring and Troubleshooting encompassing LAN/WAN/Internet challenges to ensure Head Office, Branch and ATM sites meet existing and future Strategic connectivity requirements for the Bank to realize its Strategic Goals.

The responsibility provides support the provision of new connectivity sites (links), enhancements as well as enforcement of all Information Technology Networks Management policies and controls across the Bank to assure compliance with applicable Regulatory and Legal requirements as well as Best Practices.

Under the supervision of the Networks Management Architect, the following are among the Job Key Responsibilities:

Networks Management:

• Providing support in Configuration and Installation of the Network Hardware and Software in the Bank’s Network.
• Ensure consistent Monitoring of the Network Performance and ensures that there is full optimization on the Network.
• Creation and Implementation of the Network Security measures including configuring and monitoring of User access levels, Data access history, and other related Security concerns.
• Ensure Creation and Presentation of regula nir Network Management Reports.
• Support in the Development, Recommendation and Documentation of Network Management Plans, Policies, Processes, Procedures and checklists.
• Recommending and implementing System and Technology Solutions and Improvements.
• Conducting of Troubleshooting of Systems and Technology environment and ensure repair of all Network Connectivity related problems in a timely manner.
• Maintains a thorough working knowledge of and adheres to Organization/Project Policies, Processes, Procedures and Regulations.
• Participate in the ongoing maintenance of the Network Devices and Equipment.
• Keeps immediate supervisor well-informed of Activities, Results of efforts, and Problems Identified/Potential Problems and makes recommendations of corrective actions to immediate Supervisor.
• Develop and maintain a Network Recovery Plan to include both a regular Backup Schedule and tested process for Device Configuration Restoration.
• Develop and maintain a program of proactive System Administration, including but not limited to Network Device updates, Patches and Fixes, System Enhancements, Log Monitoring, and System Hardening.
• Update all new Software and Database Patches as and when they are released in line with the Bank’s Patch Management Policy.
• Attend to all User queries and provide Solutions in timely and adequate manner.
• Stays abreast of Trends and Innovations in the field of Information Systems/Technology that could benefit the Organization; documents Findings/Rationale and Recommendations to Supervisors