Receptionist University of Lusaka

Receptionist

Job Purpose

Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately

Responsibilities

• Greet and assist patients and visitors in a courteous and professional manner.
• Register patients, collect necessary information, and provide them with required forms.
• Schedule and confirm appointments for various hospital services.
• Maintain and update patient records and information accurately.
• Handle phone calls, answer inquiries, and direct them to the appropriate department.
• Process payments, issue receipts, and manage billing inquiries.
• Ensure a clean and organized reception area.
• Work closely with medical staff and other departments to coordinate patient needs.
• Adhere to all hospital policies, procedures, and confidentiality guidelines.

Qualifications

• Full Grade Twelve Certificate
• Proven experience as a receptionist or in a similar role, preferably in a healthcare setting.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in using computer systems and medical software.
• Compassionate and empathetic demeanor.
• Knowledge of medical terminology is a plus.
• Ability to work effectively under pressure and in a fast-paced environment.

Hospital Porter

To make sure that patients, equipment and patients’ notes are in the right place at the right time.

Responsibilities

• Transport patients safely and efficiently within the hospital.
• Assist in the movement of medical equipment and supplies.
• Maintain a clean and organized hospital environment.
• Collaborate with medical staff to ensure patient comfort and satisfaction.
• Provide assistance as needed in emergency situations.

Qualifications

• Full Grade Twelve Certificate
• Strong interpersonal and communication skills.
• Physical fitness and ability to lift and move heavy objects.
• Compassion and empathy towards patients.
• Ability to work in a team and adapt to various situations.