Unifi is a fast-growing finance and technology company operating in Zambia, Kenya, Uganda and South Africa. Unifi delivers personal lending products through online, mobile phone and branch channels. The company is well supported by strong shareholders and a board of directors with vast experience in entrepreneurship and lending.
Responsibilities
- Answering incoming calls and responding to clients;
- Managing and resolving client’s complaints;
- Selling and marketing products;
- Identifying and escalating issues to supervisors;
- Providing products and services information to clients;
- Researching required information using available resources;
- Researching, identifying, and resolving client’s complaints using applicable systems;
- Processing queries and applications (Employment verification, New employer, Pep application and Data check);
- Routing calls to appropriate personnel;
- Documenting all call information according to standard operating procedures;
- Recognizing, documenting, and alerting the management team of trends to clients calls;
- Following up clients (Call reminders on loan repayments);
- Completing call logs and reports;
- Encouraging clients to bring payments (Payables and arrears).
Requirements
- Must have a full grade twelve (12) certificate;
- Diploma or better in any commercial related field;
- Knowledge of customer service practices and principles;
- Excellent data entry and typing skills;
- Superior listening, verbal, and written communication skills;
- Ability to handle stressful situation appropriately.
Application Process: all interested candidates must submit a Cover Letter, Curriculum Vitae, Qualifications and NRC to hr.zm@unifi.credit not later than 29th November 2023. All applicants must ensure that they indicate the POSITION and TOWN they are applying for in the email subject line.
Please note that only shortlisted candidates will be communicated to.
Women are strongly encouraged to apply.
