Head of SME
Are you a dynamic leader with a passion for driving business growth and implementing transformative changes? We are seeking a highly motivated and experienced Head of SME to oversee our systems transformation initiatives, lead sales generation efforts, and drive customer retention strategies within our organization.
Responsibilities:
- Develop and execute a strategic roadmap for transforming SME systems, ensuring seamless integration and optimization of processes.
- Drive sales generation activities, including market analysis, customer acquisition strategies, and relationship-building to expand our SME client base.
- Implement effective customer retention strategies, including personalized engagement initiatives, loyalty programs, and targeted communication campaigns.
- Collaborate with cross-functional teams to identify and implement system enhancements that improve operational efficiency, data analysis, and customer experiences.
- Lead and inspire a team of professionals, providing guidance, mentorship, and fostering a culture of innovation, collaboration, and continuous improvement.
- Stay updated on industry trends, competitive landscape, and emerging technologies to drive innovation and maintain a competitive edge.
Qualifications:
- Bachelor’s degree in Business Administration, Project Management, Information Technology, or a related field. A master’s degree is a plus.
- Proven experience in a senior role focused on SME operations, system changes, digital onboarding, sales generation, and customer retention.
- Strong understanding of SME operations, digital onboarding processes, sales strategies, customer relationship management, and customer experience best practices.
- Demonstrated experience in leading and managing complex system change projects and digital initiatives within the SME segment.
- Excellent project management skills, including the ability to prioritize tasks, manage resources, and deliver results within defined timelines for SMEs.
- Proficient in change management methodologies, digital marketing techniques, and CRM platforms, with a focus on SMEs.
- Strong analytical and problem-solving skills, with the ability to gather and interpret data to drive informed decision-making for digital onboarding, sales generation, and customer retention within the SME segment.
- Exceptional communication and interpersonal skills, with the ability to build relationships, negotiate effectively, and collaborate with diverse stakeholders, including SME owners and executives.
- Proactive mindset, with a strong sense of ownership, accountability, and a drive for continuous improvement in system changes, sales generation, and customer retention through digital transformation within the SME segment.
If you are ready to lead our SME vertical through systems transformation, sales generation, and retention efforts, we invite you to submit your resume and a cover letter highlighting your relevant experience and achievements.
Please forward your Cover letter and CV to recruitment.zambia@liquidtelecom.com, clearly indicating the title of the Job applied for in the subject and complete a simple questionnaire in the link here.
Closing date for all applications is 8th December 2023 .
