Client Services Executive Medlink Services Limited

Medlink Services Limited is a Medical Scheme Administration company that specialises in the implementation of cost efficient and effective employee medical scheme administration alongside other wellness programs. The company seeks to recruit for the following position:

Position Title: Client Services Executive

Reporting: Client Services Manager

Job Purpose

To provide services to Clients, maintain excellent relationships with clients and handle communications, and to maintain Company records.

Key Responsibilities

• Working as the focal point or intermediary with clients and responding to needs for information, support, and training and to help in solving any problems, questions, and concerns through meetings and arranging the appropriate Company personnel to deal with the applicable issues.
• Maintaining and protecting the Company’s records (data and information) on paper, and electronic forms in a structured, efficient, and user-friendly system and ensuring that the records are complete, retrievable, authentic, accurate, and only available to authorized persons.
• Receiving and handling incoming telephone calls and other communications from clients and providing positive solutions to all enquiries and necessary pre-authorization of medical procedures.
• Marketing and selling of additional/new products and services to existing clients to help expand service provision and continued customer satisfaction.
• Preparing and submitting detailed and accurate periodic (monthly, quarterly, and annual) reports and other necessary documentation to clients
• Providing support in the verification of client medical expenses and contributing to the preparation of client relations unit programs, plans, and budgets.
• Undertake other Company business and administrative activities as may be assigned by the supervisor.

Knowledge & Skills

• Excellent customer service skills
• Excellent knowledge of the company’s products and services
• Excellent communication and telephone etiquette
• High level of interpersonal relationship skills
• Excellent computer skills – MS Office – Word, Excel, email (essential)
• Excellent presentation skills and report-writing skills

Qualifications & Experience

• Full Grade 12 Certificate with at least 5 credits
• Degree in public relations, business administration, marketing, or a related field.
• Minimum 3 years of experience in customer care in the health sector
• Member of a relevant professional body
• Valid Driving Licence

Personal Attributes

• Customer focused.
• Highly motivated, creative and ability to work with minimum supervision.
• High attention to detail and accuracy
• Accountable for work performed and sets a positive example to other members of the team.
• Excellent planning, organising and problem-solving skills.
• Flexible with the ability and willingness to learn and operate in a new environment.

Job Requirements

• Must be prepared to work outside regular working hours.

Location of Assignment: Lusaka