Lodge Supervisor Serene Gardens Limited

Lodge Supervisor Job Description

Lodge supervisors oversee all daily Lodge operations and assist the Lodge manager with specified management tasks.

Lodge Supervisor Duties and

Responsibilities

Monitor Inventory for housekeeping, restaurant, laundry and maintenance (assist the chef in F&B)

Inspection of rooms and reconcile with front office

Process customer complaints patiently

Plan, train, oversee and manage food and beverage members of staff

Oversee and supervise the welcoming of customers

Always strive towards an exceptional customer experience

Lodge Supervisor Skills and Qualifications

We need a supervisor with the following skills

Sales skills – good sales skills are essential for Lodge supervisors, who often sell extra Lodge services and amenities to guests to increase Lodge profits

Customer service – Lodge supervisors address customer problems, so customer service skills are highly desired by employers

Personnel management – Lodge supervisors manage all Lodge staff members, which requires strong leadership skills and management experience

Communication skills – Lodge supervisors use excellent verbal communication skills to respond to directions from the Lodge manager, relay instructions to staff, and interact with Lodge guests

Time management – because Lodge s work on a shift-based schedule with strict check-in and check-out times, Lodge supervisors need great time management skills

Attention to detail – Lodge supervisors inspect all areas of the Lodge and manage all daily operations in the specified departments, which requires good attention to detail

Computer skills

Qualifications

1. At least 3 years of experience as Lodge Supervisor, Front Office Manager or similar role

2. Excellent knowledge of MS Office (especially Excel and Word)

3. Good problem-solving skills

4. Team player

5. Good time-management skills

6. Great interpersonal and communication skills

7. High School diploma in hospitality management any other additional qualifications will be a great advantage

Please note preference will be given to individual Kitwe residents residing in the following areas: Riverside, Parklands, Kwacha East,First Kwacha, Bulangililo, Chimwemwe, Nkana East and Nkana West