Parts & Service Sales Representative (PSSR) BIA Zambia Ltd

MAIN RESPONSIBILITIES/ACCOUNTABILITIES:

In his/her role, the Parts & Service Sales Representative (PSSR) will be responsible for:

Sales Responsibilities

In collaboration with the PSSO, the Aftermarket department and the Project operations, the PSSR is expected to:

• Visit the customers to develop parts and service offers.
• Identify prospects and create strategic action plans to bring new customers
  Inspect customer equipment’s (Walkaround inspection) and propose dedicated parts and service offers.
• Identify opportunity and secure sales by offering PSA’s and SLA’s as well as operator and technical trainings.
• Analyze customer needs and proactively offer adequate solution;
• Establish Sales Forecast with Customer and communicate to procurement to ensure parts and components availability and secure sales
• Analyze Market Share by product category, promote sales of non-moving items and increase Sales
• Analyze open quotation and obtain feedback from customer on those quotations

Administrative Responsibilities

• Prepare quotations and sales order with the support of the PSSO
• Ensure a monthly statement of account is sent to clients with collaboration of Finance team and take actions in case of disputed invoices.
• Ensure due and overdue invoices are under customer limits and take appropriate actions if not.
• Ensure customers is updated on all WIP and Parts Order status
  Perform a weekly Sales Reporting
• Manage site visit agenda and visit Report in C4C
• Obtain information on customer and competitors
• Update customers fleet information (Machines active, SMR, …)

Customer Relationship

The PSSR should build and sustain an excellent customer relationship through specialist advices:

• Technical support and service-oriented approach to bring customer costs saving (maintenance and repair options)
• Solve customer complaint or queries with the support of the Aftermarket and/or Project team
• Update customer on parts & service news, warranty and field campaign
• Provide customers advices through visual inspection, machine application & operation, use of Smartfleet and oil analysis (condition monitoring), GET and Undercarriage inspection.
• Support the client in his stock management (RSPL, stock Return

EXPERIENCE

• A Level – Technical background required (Mechanical)
• Similar experience in sales or distribution department, preferably in Import/Export or spare parts business
• Language: English
• IT: SAP (or similar) + MS Office

OTHER

• Sales skills and result oriented
• Communication skills
• Technical and professional expertise
• Autonomous and teamwork mindset
• Rigor and accuracy
• Very well organized and priority management skills
• Spirit of initiative and Dynamic