Contact Center Officer AB Bank Zambia

Job Requirements – Contact Center Officer

Required Skills

Minimum Diploma in business related field and Microsoft office proficiency
Experience in a Contact Centre managing inbound and outbound calls
Experience in managing customer queries via social media

Tasks & Responsibilities
Client facing and query handling
Good knowledge of banks products and services Experience in Sales
Attend to customer queries, comments, and questions through various platforms (Calls, Social Media, and Websites)