Credit Officers x4 Micro Finance Zambia Ltd part of atlasmara

Designation: Credit Officers – 3 (Lusaka) 1 (Kitwe)
Reporting Line: Assistant Manager – Credit
Business Unit : Credit Department
Location: Lusaka and Kitwe

Job Purpose : To ensure all arrears arising as a result of non-deduction by employers are collected through the alternative collection methods. Maintain a high quality performing loan book through effective off-payroll recoveries.

Key Outputs & Responsibilities: –

• Follow up with clients with overdue balances.
• Maintain up to date customer list in default with the current information and customer’s contact details including next of kin details;
• Write demand letters to inform customers of their overdue loan balances and follow up on repayments as agreed with the customers;
• Ensure that all defaulting customers receive signed demand notices and acknowledge receipt;
• Identify root causes of defaults through communication with the customer and employer and establish the right strategy to recover the overdue amounts.
• Achieve allocated monthly collection targets as provided month on month.
• Profiling of all non-performing loans and establish the correct strategy to recover e.g external debt collectors, insurance claims, DDAC mandates etc
• Constant monitoring of the loan portfolio for timely identification of loans in arrears
• Provide weekly consolidated reports on the recoveries to the Supervisor.
• Negotiate payment plans/schedules with customers in line with their financial situation or capability.
• Ensure compliance with all credit approval processes and procedures

Qualifications & Experience

• Grade 12 School Certificate
• Degree in Banking and Finance/Accounting/Business administration from a reputable recognized institution.
• Minimum of 2 – 3 years of experience in a credit-related role is an added advantage.
• Sound knowledge of industry best practices in debt recovery.