Porter Urban Bliss Hotel

About Us

Urban Bliss Hotel was established in 2019 to reward a good life by providing our guests with the most compelling and unique hospitality experience possible. Urban Bliss Hotel, a four-star hotel located in Kabwe, Zambia’s Central Province, is described by most guests as an oasis of tranquility.

The Position

Urban Bliss Hotel is now recruiting for a Porter. This position is responsible for providing quality customer service and keeping guests as contented as possible. This role entails directing guests to their rooms, demonstrating the features of the room to guests and act as a point of contact for guests who need assistance. This role requires one to run errands for guests and provide recommendations for regional attractions, and assist in emergencies.

POSITION RESPONSIBILITIES:

• Welcome guests and carry their luggage to their respective rooms.
• Direct guests to the reception area or various locations within the hotel and explaining the facilities.
• Ensure fragile packages are carried with care.
• Help guests in case of an emergency and follow evacuation rules.
• Address the queries or complaints of guests and report any issue to higher authorities.
• Follow all safety rules and regulations.
• Arrange for transport for guests when there is need.
• Help transport guests’ baggage and luggage to their taxis or transport while checking out.
• Keep the lobby and reception area tidy.
• Carry guests’ laundry to and from the laundry room.
• Taking and delivering messages to guests.
• Take on other tasks as needed.

EDUCATION and/or EXPERIENCE:

• Grade 12 Certificate.
• Certificate or in hotel management is a plus.
• Must have 1-3 years of experience in a similar /related position preferably in the hospitality industry.

KNOWLEDGE/SKILLS/ABILITIES

• Excellent verbal communication skills to interact well with other employees, guests, and service providers.
• Familiarization with the essential security regulations.
• A smart appearance, friendly welcoming approach and a calm, patient, and polite manner.
• A good memory – for information and people.
• Local knowledge.
• Respectful of guests’ privacy
• Honest and reliable.