JOB DETAILS:
K and C Cash Converters is searching for reliable and qualified debt collectors who will report to the collections management team. As part of our collections team, the debt collector will be responsible for contacting debtors, organizing payment plans, maintaining paper trails, and planning courses of action to recover outstanding debts. Candidates for this position should have exceptional organizational and communication skills, along with great interpersonal abilities.
Duties and responsibilities:
- Identify, track, manage, and investigate delinquent customer accounts.
- Work closely with customers to negotiate payment arrangements.
- Cultivate working relationships with customers, guiding them through the repayment process.
- Follow up with customers to ensure payments are made in a timely manner.
- Use databases to monitor and update outstanding accounts.
- Handle customer questions complaints, and inquiries.
- Investigate discrepancies to resolve outstanding customer accounts.
- Create and implement debt collection courses of action.
Qualifications and Skills
- Diploma in Banking & Finance , Business administration or any related course.
- Minimum of 1 Year working experience in debt collection, customer service or Similar role.
- Outstanding interpersonal skills
- Excellent negotiation skill
- Knowledge of debt collection legal requirements
- Strong time-management skills
- Database management skills
- Account management experience.
All applications must have an application/cover letter and detailed curriculum vitae indicating the position being applied for in the subject line and should be sent via email to [apply@jobsportal-career.com] not later than 29th March,2024.
Kindly note that you MUST attach copies of Grade 12 and tertiary qualifications along with the cover letter and curriculum vitae. Applications sent without these attachments WILL NOT be considered.
ONLY SHORTLISTED APPLICANTS WILL BE COMMUNICATED TO
