Head Service Delivery (Division Manager) Mulonga Water Supply & Sanitation Company Limited

Mulonga Water Supply and Sanitation Company Ltd is a dynamic and vibrant Company providing water and sanitation services in the Municipalities of Chingola, Mufulira and Chililabombwe. At Mulonga, all employees play a crucial role in moving the company “towards purified excellence”. Thus Mulonga acknowledges the importance of having a team that will actualize its objectives and ultimately transform Mulonga into “the most admired utility in Africa”. To ensure this is achieved, Mulonga commits to attract and retain the best employees through a systematic talent management process.

Applications are now invited from suitably qualified candidates to join the team in the positions listed below:

1. HEAD SERVICE DELIVERY (DIVISION MANAGER) – 3 years Contract (x1)

Purpose of the Job

To manage the Technical functions of the Division in an effective and efficient manner so as to optimize provision of water and sanitation services to customers as enshrined in the service level guarantees as well as cost recovery and to meet or exceed set Divisional performance targets

Statements of Main Accountabilities

• Oversees all Divisional Operation plans to ensure delivery of quality water and sewerage services through managing, monitoring and controlling of the Division’s activities, reviewing the submitted daily operations reports and ensuring achievement of the set targets.
• Ensures that customers in the Division’s area of coverage are supplied with adequate water that meets the set standards while ensuring that waste water effluents are safely collected, treated and disposed in order to protect people and environment against pollution.
• Ensures that raw water sources are safeguarded against pollution by continuous monitoring quality of raw water and ensuring immediate remedial action in the event of unacceptable pollution levels.
• Collaborate with Finance, Commercial and Human resources business partners to ensure implementation of all company policies and programmes at the Division to ensure staff welfare, customer care, and implementation of the Maintenance Management System (MMS) for planned maintenance, health and safety.
• Prepares and submits periodic reports covering the technical functions of the Division for Senior Management information and decision making.
• Represents the company in all developmental and communication meetings with Key stakeholders in the Division. Ensures information flows through meetings, memos and seminars.
• Chairs Divisional management and family meetings, attends and presents Division’s monthly report at the Bi-Weekly Executive meetings at Head Office.
• Makes periodic visits at least once a month to operation areas such as treatment plants, sewer ponds and booster stations to see first – hand, the status of operations.
• Oversees the preparation of and implementation of the Division’s annual operations budget as well as Strategic Corporate and business plans and ensures that expenditure at the Division is within the approved budget.
• Supervises, coaches, motivates, develops and disciplines subordinates. Monitors, reviews and agrees on performance of subordinates to ensure that they meet their agreed performance targets.

Knowledge and Skill Requirements

• Full Grade 12 School Certificate
• B.sc Degree in Mechanical, Civil & Environmental, Civil & Water Engineering.
• 7 years post qualification experience
• Registered Member of the EIZ and Registered Engineer with the Engineering Registration Board (ERB)
• A good understanding of organizational dynamics and technical process and policies.
• A good understanding of engineering principles with a good understanding of water utility infrastructure.
• Able to anticipate the challenges and opportunities which arise from customer, regulatory, technological and sector changes and translate these into coherent strategy.
• Relies on extensive experience and judgment to plan and accomplish goals.
• Ability to work in fast pace working environment.
• A wide range of creativity and latitude is expected.
• Ability to develop a variety of effective presentations persuasive with a variety of techniques, for example, by using computer graphics to represent the findings of research.
• Valid Driver’s License (Ability to Drive Manual Vehicle)
• Experience in commercial processes will be an added advantage