ICT Technician Lisima Computer Limited

Duties and Responsibilities Security Compliance

• Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
• Provide support, including procedural documentation and relevant reports
• Set up new users’ accounts and profiles and deal with password issues including training and provision of support to users.
• Ensure policies and procedures are implemented for all systems and processes through training of staff on information security.
• Ensure regular security assessments are conducted
• Ensure system sensitization and security awareness programs are done Network Management
• Designing and implementing new network solutions and/or improving the efficiency of current networks
• Manage the Corporate network
• Manage and Install Access Control systems
• Manage and install CCTV Surveillance
• Installing, configuring and supporting network equipment including routers, proxy servers, switches, WAN accelerators, DNS and DHCP
• Procuring network equipment and managing subcontractors involved with network installation.
• Configuring firewalls, routing and switching to maximize network efficiency and security.
• Maximizing network performance through ongoing monitoring and troubleshooting.
• Arranging scheduled upgrades.
• Investigating faults in the network.
• Updating network equipment to the latest firmware releases.
• Reporting network status to key stakeholders Administration & Support
• Keep computer systems running smoothly and ensure users get the maximum benefit from them
• Install and configure computer hardware operating systems and applications
• Monitor and maintain computer systems and networks
• Train staff on new technology usage and equipment safekeeping measures.
• Responsible for training staff in using the various components of the Enterprise Resource Planning (ERP) system and all other software and information security solutions. Maintenance & Back-ups
• Manage all hardware for the enterprise and for the server room.
• Maintain an accurate IT inventory.
• Customer Service Support and working with the sales team to ensure Tenders on eGP are submitted with all documentation correctly
• Manage and maintain the Incident Management System
• Train users on all ICT applications
• Sensitize users on security entrenchment on all
• Support all MGIC Staff on all applications
• Manage Backups for all systems
• Ensure BCP measures are put in place for all systems

Minimum Qualifications Education:

• A minimum degree in computer science or in any relevant field is required.

Experience:

• Minimum of three (5) years of Information Technology experience in a busy environment.
• Good knowledge of Windows administration
• Knowledge of network administration
• Good knowledge of office automation applications, e.g. Microsoft office, Google Suite
• Good knowledge of Virtualization and Cloud Services
• Good knowledge on MySQL, MSSQL and Oracle Databases
• Good knowledge of backup solutions, restoration and troubleshooting
• Strong Database management and ICT Security procedures
• Good technical understanding of security strategies, technologies and risk concepts
• Good knowledge of networking and communication protocols

Other:

• Ability to maintain confidentiality
• Ability to collaborate and work with a team
• Strong oral and written communication skills.
• Good customer support skills
• Ability to multi-task while paying strong attention to detail
• Logical thinking and problem solving
• Highly proven ethical conduct and free from criminal record
• Highly computer literate
• Good presentation skills