Requirements:
1. Strong interpersonal skills and a passion for building and nurturing online communities.
2. Excellent communication skills to engage with community members across various channels (forums, social media, email, etc.) in a friendly, professional, and helpful manner.
3. Ability to understand community needs, concerns, and feedback, and effectively convey them to internal teams.
4. Proficiency in community management tools for moderation, analytics, and engagement tracking.
5. Experience in developing and implementing community engagement strategies to foster a positive and supportive environment.
6. Problem-solving skills to address conflicts, resolve issues, and enforce community guidelines.
7. Knowledge of content management systems (CMS) and basic HTML/CSS for managing community platforms and making minor adjustments.
8. Adaptability and flexibility to respond to community dynamics, trends, and changes in real-time.
Qualifications:
1. Bachelor’s degree in Communications, Public Relations, Marketing, or a related field.
2. Previous experience (2-4 years) in community management, social media management, customer support, or a related role.
3. Familiarity with online community platforms (e.g., forums, social media groups, Discord, Reddit) and community management best practices.
4. Demonstrated experience in growing and engaging online communities, with examples of successful community initiatives or projects.
To apply for this job email your details to hello@savantzambia.com
Closing Date : 5th May, 2024.
