Service Assistant Builders Warehouse Makeni

Summary:

Functions / Responsibilities:

Adhere to Company Policy and procedures

• Ensure that you have an ongoing understanding of company strategy, policies & procedures through the execution of departmental, store & company strategy.

Pick stock

• Always wear BIBs to identify yourself with customers
• Always pay a lot of attention for both quality and quantity of picked stock
• stock must be drawn correctly
• Carry out verbal orders/instructions from your superiors at all times
• If you are not sure please ask your superiors for assistance
• Pick the correct stock according to the invoice/ picking slip/ cash sale.

Load items – on/off delivery trucks/ customers vehicle

• Load stock into customer vehicles or offload stock from customer vehicles for refund
• Accompany delivery drive to deliver or collect or exchange customer stock
• Merchandise incoming stock from customers in the right shelves in the store
• Feedback customers regarding stock picked
• Approach customer and assist customers Speedily, efficiently

Satisfy internal & external customers

• Handle all customers according to the standards in the Interact with Customers course and according to Walmart culture of service to customerPresent a positive image to customers, acknowledge, approach & greet customers as required, understand their special needs & respond to their queries as required
• Meet housekeeping requirements.

House keeping

• Maintain internal and external yard is neat and tidy
• Stock to be packed in allocated area
• Perform general cleaning duties

Safety Awareness

• Always wear correct PPE when picking high-rise stock
• Always follow correct safety procedures
• Always adhere to safety regulations when working with gas
• Always maintain material handling equipment and report any damage or malfunction of forklifts, bob carts and vehicles

Always be mindful with ladders and whenever you pick stock from high-rise.

Requirements:

• Grade 12 or its equivalent
• Excellent customer service orientation and high integrity

Competencies:

• Strengthen Reputation & Local Involvement
• Ensure customer / Member Centered Performance
• Physically able to perform lift bulk stock
• Ensure Execution & Achieve Results
• Ensure Planning & Improvement
• Build & Influence Team
• Adapt & Learn

“Employment Equity Policy Requirements may be applicable”