Operations Manager, Premier Guarding Arm Secure Limited

Purpose Of The Role

The role is responsible for managing all premier guards across client site and locations in the company’s regions. The role is also responsible for ensuring the best possible business performance, contract compliance and delivery in premier guarding.

Roles and Responsibilities

• Managing your area of responsibility, including providing support, absence management, discipline and grievance, and recruitment activities
• Effectively setting out goals and objectives for your team, including those for supervisory roles that may fall under your reporting line and structure
• Driving employee engagement by personal interaction and engagement with your team in order to develop and coach them in their duties and responsibilities
• Ensuring all aspects of the required security services are being delivered to the customers’ satisfaction and in accordance with the premier guarding contract
• Ensuring there are sufficient trained and vetted staff working at all times to meet customer and contract requirements
• Developing professional customer relationships, responding appropriately to customer requests and concerns
• Effectively completing assessments, ensuring accurate and timely reporting of any incidents, involvement in subsequent investigations and providing input into management meetings.

Qualifications and Experience

• A full grade 12 certificate
• Minimum bachelor’s degree in a relevant field
• Prior experience of working in a similar operational management role, ideally within the security industry
• A valid security industry license or accepted certificate of security competence
• Excellent verbal and written communication skills, interacting both internally and externally
• Excellent customer service skills
• Ability to successfully manage a team
• Track record of working in a fast paced and demanding environment