Vacancy Closing Date: Friday, 31 May
Interview Dates: Week commencing 3 June (in person, Lusaka)
Start Date: Monday, 17 June
About ARC Power:
ARC Power is dedicated to providing sustainable energy solutions to rural communities through our innovative mini grids. We are seeking a dedicated and experienced Customer Services On-Boarding Officer (CSOBO) to join our team and lead our customer onboarding efforts.
Job Description:
The CSOBO will report directly to the Customer Services Lead (CSL) or Operations Manager (OM) and will be responsible for:
- Leading the onboarding section of the Customer Services Team.
- Planning and executing the onboarding schedule for new implementation projects.
- Monitoring and quality controlling the work of Customer Service On-Boarding Assistants.
- Ensuring all onboarding activities are completed on schedule.
- Resolving issues related to customer onboarding and team efficiency.
- Being the primary point of contact for local authorities and community stakeholders.
- Driving commercial activities and identifying new sales opportunities.
Key Areas of Responsibility:
- Lead the On-Boarding section of the Customer Services Team.
- Work closely with the Customer Service Lead to plan and execute onboarding schedules.
- Monitor team performance and ensure adherence to ARC Power’s processes.
- Report progress and issues to the CSL and Commercial Team.
- Conduct meetings and maintain relationships with local communities and authorities.
- Train and motivate team members to achieve sales targets.
Required Skills:
Essential:
- At least 1 year of experience in customer services.
- At least 1 year of experience in a sales environment.
- Some experience leading a small team.
- Strong business acumen and enthusiasm.
- Proven track record of sustained sales growth.
- Proficiency in major computer programs (e.g., Google Docs, Word).
- Fluency in English (reading and speaking).
- Ability to speak the language(s) of the rural communities in project areas.
Desirable:
- Experience in sales within rural communities.
- Knowledge of GIS-based computer applications.
- Experience identifying new commercial opportunities.
- A Category B (car) driving license.
- High proficiency in English.
Terms of Engagement:
Contract: Full-time, 6 months with a 3-month probationary period.
Place of Work: Based on ARC Power’s central office, with nationwide travel expected.
Join us in making a difference in rural communities with sustainable energy solutions!
To apply for this job email your details to careers.zm@arcpower.co
