Sales Consultant Builders Warehouse Lusaka East Park

Summary:

Functions / Responsibilities:

Achieve Sales

• Ensure that you have general knowledge of your stock and products so that you can advise customers appropriately
• Check that stockholding is “true” before finalizing sales, as needed. Do not commit to deliveries – always confirm with dispatch.- Do not “over promise and under deliver”
• Generate quotations for customers as requested and follow up to convert into sales
• Process customer card payments if working in the yard area with a view to enhancing customer service Ensure you know and action the appropriate procedures for specials and out of stocks
• Adhere to the standards of the selling skills course
• Ensure that your department is always manned
• Carry out after sales follow up
• Always push for add-on sales to increase basket size

Customer Satisfaction

• Handle all customers according to the standards in the Interact with Customers course
• Present a positive image to customers, acknowledge, approach and greet customers as required
• Use specialized product knowledge to advise customers and understand their special needs and respond to their queries as required
• Meet housekeeping requirements
• Answer telephone in appropriate manner and assist customers
• timeous feedback to customers according to sunset rules

Be accountable for stock

• Always be in and around your allocated department
• Be aware of your stock situation (fast sellers, slow lines, overstocks, out of stocks, low stock levels) and provide feedback to the Department Manager
• Conduct stock counts accurately as required on a regular basis
• Where stock items are not on RPL, recommend order quantities to the Trade Manager
• Remove damaged or incomplete items from the floor, report them to the Trade Manager and take them to the appropriate place for damages, where they can be recorded and correctly processed
• Confirm with Trade Manager STO’s from a different site

Merchandize Stock and maintain Standards

• Merchandise stock according to the required operational standards and as per the standards in the “Through the eyes of the customer” manual
• Maintain operational standards (ticketing, stock availability, service levels, pricing, promotional planning and execution, stock counts, staff dress code, safety, customer service levels) in the department as required
• Ensure aisles are always clear of stock and merchandised by the end of the day
• Ensure that the retail floor is faced up at end of each day – this ensures departments are neat and tidy for next day’s trade
• Ensure compliance to safety requirements
• Comply to CPA legislation

Requirements:

• Grade 12
• Must demonstrate willingness to learn
• 1-2 years’ experience
• Excellent customer service orientation and high integrity
• Attention to detail and ability to work under pressure
• Ability to Sale and Meet targets

Competencies:

• Product Knowledge
• Selling skills
• Team Player
• Communication skills
• Perform under pressure
• Adaptability
• Ability to Build and influence others