IT Support Specialist Unifi Zambia

About

Unifi is a fast-growing multinational financial technology company that specialises in personal lending products that helps make people’s lives easy. Our products are backed by a strong IT and data team that ensures we continue to deliver exciting products that are tailored specifically to our client’s needs.

The Role

The IT Support Specialist’s responsibilities include front-line IT support and customer service for company computers, network devices, audio-visual (AV) equipment, applications, and platforms. The candidate is to work under general supervision, providing excellent customer service. The role would suit recent graduates and/or individuals that are looking to grow their IT knowledge and skills in a fast-paced yet supportive environment.

Responsibilities

• Face-to-face IT support for staff
• Support remote users via remote support software and phone.
  Resolving hardware, software, and networking issues for computers and peripherals.
  Prepare new hires’ computers with all necessary hardware and software components, and create their profiles (install printers, map drives, setup outlook email, bookmarks etc.)
• Logging and keeping good records of Inventory and computer supplies.
• Support the operation of computer peripherals such as scanners, printers, switches, wireless routers, and biometric devices.
• Support conference room and AV equipment (TV, conference phones, video conference systems etc.)
  For new branches, setting up from scratch the hardware and software required, including but not limited to; branch loan software and user configuration, procuring PCs, printers and scanners, networking and cabling as well as setting up internet connectivity and power backups.
  Technical Skills:
• Must be proficient in Microsoft software including Operations Systems
• Troubleshooting experience with the following applications: Microsoft Windows 7-10,) Microsoft Office Suite 2013-2016, Security software, VPN
• Troubleshooting experience with the following hardware: PC components (monitors, hard drive, memory etc.), printers, scanners, wireless access points, AV equipment (projectors, conference phones, video conference equipment), desktop switches/routers etc.
• Troubleshooting basic LAN and WAN connectivity problems
• Printer maintenance to include printer troubleshooting; replacing toner and other consumables like fusers, waste cartridges, maintenance kits, orders, etc.
• Experience with cabling and wiring to enable LAN connectivity to breakout points