Retail Store Manager Talent House

About Talent House Ltd:

We are a leading recruitment and HR consulting firm that operates as a link between people and companies in achieving a shared purpose. We offer creative, effective and flexible solutions that not only help individuals discover their career paths but provide organizations with talent they can recruit, develop and retain.

About the role:

Our client is seeking a dynamic and experienced individual to be based in Kitwe and Ndola as Store Manager. This individual will be responsible for the day to day store operations, including scheduling, training, and supervising employees and assistant manager. The store manager is responsible for the store profits, and all controllable expenses including labour, inventory levels, and cash and inventory shortages. The store manager is responsible for building and increasing sales.

Key Responsibilities:

• Motivate, encourage, and challenge store employees.
• Stock management
• Promote and resolve customer complaints, in a timely and professional manner.
• Implement and enforce established daily operating procedures to ensure the store is clean, adequately stocked, organized, and well-kept
• Ensure all merchandise is stocked and displays are attractive, priced correctly, and displayed safely.
• Supervise, and discipline all store employees (and assistant manager) according to company policy.
• Complete daily paperwork and computer entries on time as established by management.
• Monitor cash over/short, inventory shrinkage, and drive-offs daily.
• Understand all information in the daily reporting of store operations.
• Follow and enforce all company policies and established procedures.
• Implement Monthly promotions, and ensure all POS advertising/signage is properly posted at the proper time.
• Communicate any problems with merchandise pricing.
• Implement and enforce all merchandising and vendor policies and procedures.
• Enforce all Safety and Security Issues and report any unsafe conditions.
• Report and process all employee or customer incidents or accidents following company procedure.

Requirements

• Minimum 3 years of work experience in Retail Store management with a traceable work background- references will be checked.
• Preferable Diploma in Sales and Marketing or equivalent qualification
• Must be computer literate, able to use Microsoft Office, and have basic knowledge on the use of P.O.S machines.
• Should be mature-minded, honest, trustworthy and show integrity towards the job.
• Should have leadership qualities and be able to monitor and supervise subordinates.
• 2 reference letters from previous employment are to be attached to the application
• Police employment clearance document

Compensation:

The incumbent will receive a competitive salary commensurate with experience.