Human Resource Officer: Administration and Operations TopFloor Limited

Our client, one of Zambia’s leading air conditioning, refrigeration, elevator & escalator company is currently seeking a detail-oriented and proactive Human Resource Officer with a focus on administration and operations. In this role, you will be responsible for supporting the HR department in various administrative tasks and operational activities. You will assist in maintaining HR systems and databases, coordinating employee onboarding and offboarding processes, managing employee records, and providing general HR support to employees and managers.

Key Tasks and Responsibilities

• Oversee the recruitment process for the company, including the shortlisting, preliminary interviews and arrangement of final interviews with Heads of Departments.
• Coordinate the employee onboarding process, including conducting orientation sessions and preparing onboarding materials.
• Manage employee records, both physical and electronic, ensuring accurate, up-to-date employee information, confidentiality and compliance with data protection regulations.
• Ensure compliance with employment laws and regulations and represent the company in labour related disputes.
• Discuss employee rights with unions, management, and stakeholders.
• Participate in union negotiations where necessary.
• Manage the time and attendance of employees through biometrics and prepare and administrator payroll on Belina Payroll, Dove Payroll or an integrated payroll package.
• Maintain leave records, track attendance, and processing employee benefits.
• Respond to HR-related inquiries from employees and managers, providing guidance and assistance as needed.
• Manage the renewal of the company and employees membership and licenses with Energy Regulation Board (ERB) and Engineering Institute of Zambia (EIZ)
• Support in the implementation of HR policies, procedures, and programs; especially in the handling of disciplinary action, grievances and general HR issues.
• Offer advice and guidance, using awareness of best HR practices and company knowledge, to evidence appropriate decision-making by other leaders within the company.
• Support in the preparation of HR reports and documentation.
• Handle employee offboarding processes, including conducting exit interviews and collecting company assets.

Desired Skills, Qualifications and Experience:

• Bachelor’s Degree in Human Resources or equivalent.
• Minimum of 5 years of experience working in the engineering industry; demonstrable experience in HR administration and operations roles is an added advantage.
• Proficient knowledge of Dove and Belina Payroll systems; additional proficiency in Sage, Quick Books is an added advantage.
• Must be a fully paid-up Associate or Full Member of Zambia Institute of Human Resource Management (ZIHRM).
• Must have full and demonstrable knowledge of the current Labour Legislation, especially those that are applicable in the engineering industry.
• Experience on processing of work permits is an added advantage.
• Excellent organizational and time management skills.
• Strong attention to detail and accuracy.
• Excellent communication and interpersonal skills.
• Ability to handle sensitive and confidential information with professionalism and integrity.
• Proficiency in Microsoft Office applications.
• Ability to work independently and in a team environment.