Keda Zambia Ceramic is a leading manufacturer in the ceramics industry, committed to innovation, quality, and excellence. With a focus on sustainable practices and employee welfare, we strive to create a workplace that fosters growth and success for all team members.
Position Overview:
We are seeking a proactive and experienced Branch IT Supervisor to assist the Regional Information Manager to complete the IT related work of the Trade Branch and the production Plant. If there’s a project, He/ She needs to travel to the surrounding areas to assist the Regional Information Technology Manager to complete the implementation of the IT project. He/she will arrange and supervise the work of the IT specialist and report to the Regional Manager.
Key Responsibilities:
- Manage and supervise the IT operations at the branch, including network infrastructure, systems administration, and user support.
- Lead and mentor a team of IT Specialist and support staff, ensuring efficient and effective delivery of IT services.
- Implement and enforce IT policies and procedures in alignment with corporate standards and security protocols.
- Troubleshoot and resolve hardware, software, and network issues promptly to minimize downtime and disruptions.
- Collaborate with corporate IT teams to implement IT initiatives, upgrades, and new technologies.
- Maintain accurate inventory records of IT equipment and software licenses for the branch.
- Coordinate IT projects specific to the branch, such as system upgrades or office relocations.
- Provide regular reports on IT activities, performance metrics, and project statuses to the Regional IT Manager.
Qualifications:
- Bachelor’s degree in computer science, Information Technology, or a related field.
- Proven experience of more than 5 years as an IT Supervisor or similar role, preferably in a multi-site or manufacturing environment.
- Strong technical skills in network administration, systems integration, and troubleshooting.
- Proficiency in Microsoft Windows Server, computer room management, network maintenance and installation e.g. Wi-Fi settings, routers, network switches and normal operation of the hardware.
- Excellent leadership and team management skills.
- Strong communication and interpersonal skills, with the ability to collaborate effectively with diverse teams and stakeholders.
Benefits:
- Opportunities for career growth and development.
- Supportive work environment with a focus on innovation and sustainability.
