Key Accounts Representative Aller-Aqua Zambia Limited

JOB ADVERT – KEY ACCOUNTS REPRESENTATIVE

Aller Aqua Zambia Limited invites applications from suitably qualified candidates to fill the position of Key Accounts Representative. The role reports to the Sales and Marketing Manager and will be based at the Aller Aqua Factory, Siavonga.

JOB PURPOSE:

The Key Accounts Representative will be responsible for providing technical and administrative support to the Sales and Marketing team.

RESPONSIBILITIES:

• Develop and maintain strategic long-term relationships with high-volume clients.
• Understand key clients’ needs and requirements and prepare customized solutions.
• Address and resolve key clients’ complaints efficiently and professionally.
• Approach prospective clients through cold-calling, email, and other methods to meet sales targets.
• Act as the main point of contact between key clients and internal teams to facilitate contract negotiation and handle administrative processes.
• Generate reports on sales activity, account status, and potential issues.
• Coordinate sales efforts for third-party channels.
• Communicate and collaborate with advertising, design, marketing, sales, and logistics departments to ensure key clients’ needs are met.
• Perform any other duties incidental to the position.

QUALIFICATION, SKILLS AND ATTRIBUTES:

• Bachelor’s degree in Aquaculture, Business Management, Marketing, or a related field.
• Minimum of 3 years of proven sales experience and customer service.
• Strong communication and negotiation skills.
• Excellent organizational and multitasking ability.
• Assertiveness and confidence, goal-driven with the ability to work under pressure.
• Good problem-solving skills.
• Ability to remain calm and polite in tough situations.
• Practical exposure to different farm management systems is a plus.