About Us:
Humming Tunes Finance is a forward-thinking financial services company dedicated to providing top-tier financial solutions to our diverse clientele. We pride ourselves on our commitment to exceptional customer service and innovative financial strategies. We are currently seeking a dynamic and motivated individual to join our team as a Customer Engagement and Recovery Officer.
Role Overview:
As a Customer Engagement and Recovery Officer, you will play a pivotal role in maintaining positive customer relationships and ensuring the timely recovery of outstanding debts. Your primary responsibilities will include engaging with customers to understand their financial situations, providing solutions to help them meet their obligations, and implementing strategies to recover overdue payments in a professional and empathetic manner.
Key Responsibilities:
- Build and maintain strong relationships with customers to understand their financial needs and challenges.
- Communicate effectively with customers via phone, email, and in-person meetings.
- Monitor accounts to identify outstanding debts and work proactively to resolve them.
- Manages collections to ensure timely recovery of overdue payments.
- Collaborate with internal teams to ensure seamless customer experiences and effective recovery processes.
- Maintain accurate records of customer interactions and recovery activities.
- Develop and implement customized repayment plans that are feasible for customers and align with company policies.
- Stay updated on industry regulations and best practices in debt recovery and customer engagement.
Develops and implements marketing strategies to attract and engage clients. - Maintains strong client relationships to encourage repeat business.
- Develops and manages marketing campaigns.
- Conducts market research to identify growth opportunities.
- Manages the company’s online presence and branding
Qualifications:
- Bachelor’s degree in Economics, Business Administration, Finance or a related field
- Proven experience in customer service, debt recovery, or a related field is added advantage
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to handle sensitive situations with empathy and professionalism.
- Ability to maintain field and office duties
- Proficiency in using Microsoft Windows and office software and other relevant tools.
- A proactive and results-driven mindset.
Why Join Humming Tunes Finance?
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A supportive and inclusive work environment.
- The chance to make a meaningful impact on our customers’ financial well-being.
If you are passionate about helping customers navigate their financial journeys and are eager to contribute to a dynamic team, we would love to hear from you!
Please send your resume and a cover letter detailing your relevant experience to careers@hummingtunes.co.uk by 26/07/2024. The subject should clearly indicate the position you’re applying for. all necessary attachments should be included in a single mail
Note that this job requires you to be based in Luangwa district
Humming Tunes Finance is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
