Branch Manager NICO Insurance Zambia Limited

NICO Insurance Zambia Limited, a general insurance company, has been operating in Zambia since 1st October 1997, and has branches in Lusaka, Kitwe, Ndola, Livingstone and Chipata. NICO Insurance Zambia Limited is a member of NICO Group of Companies operating in Malawi, and Sanlam through Sanlam Allianz. The Company is now seeking to identify a suitably experienced and qualified individual to be engaged as Branch Manager at one our Copperbelt branches.

The Branch Manager shall be responsible for overseeing the Branch Operations and coordinate the implementation of Underwriting and Claims activities in line with Company Strategies, Policies and Procedures by ensuring the unit writes profitable and collectable business.

Main duties will include the following:

• Developing the Underwriting and Claims activities into weekly plans and informs the Officers with agreed targets.
• Following up on broker instructions – renewal, new business, and all other premium alterations.
• Following up on DOC/Payment plan/Actual Payment: As soon as possible/after receiving broker/client instructions.
• Checking that Reinsurance calculation sheets/Facultative slips are in order.
• Providing guidance to subordinates and ensuring that documentations are correctly and promptly done as per the following turnaround time.
• Preparing weekly, monthly, and other required reports
• Marketing new business for the company
• Implementing Underwriting plan to grow the Business and to achieve Strategic goals and objectives.
• Resolving Client complaints received from the Customer Experience Call Centre and the Service Centres and sees to it that complaints have been addressed within the agreed SLA.
• Analysing reports for the Claims branch reports (such as Rejection reports, Aging analysis of claims, Claims Loss Ratio, Claims Turnaround Time) and submits to the COO.
• Making sure that the Underwriting & Claims operations are compliant with existing Regulatory requirements
• Coaching and/or arranges for the training of staff in the understanding of Departmental procedures.
• Controlling company resources through effective supervision.
• Adhering to regulatory requirements i.e., Premium Payment Directive, Reinsurance business, placement of Reinsurance.

Requirements:

• First degree in Business Administration, Finance, Economics or similar.
• Chartered Insurer CII or equivalent.
• 2 to 4 years’ experience in business administration, general insurance or equivalent.
• Ability to manage and develop staff.
• Clear verbal and written communication and ability to prepare accurate reports.
• Ability to interact, negotiate (where applicable) and achieve targets.