KEDA Zambia Ceramics is a leading manufacturer of high-quality ceramic products, dedicated to delivering excellence in both our products and customer service. We pride ourselves on our commitment to innovation, quality, and customer satisfaction.
Position Overview:
We are seeking a dedicated and enthusiastic Customer Service Specialist to join our dynamic team. In this role, you will be the primary point of contact for our valued customers, ensuring a seamless and positive experience throughout their interaction with our company.
Key Responsibilities:
Customer Interaction: Serve as the main interface between KEDA Zambia Ceramics and our customers, addressing inquiries, processing orders, and providing detailed information about our products and services.
Order Management: Accurately determine and process customer orders, ensuring all requests are met and followed up on in a timely manner.
Payment and Billing: Guide customers through the payment and billing process, ensuring all transactions are completed accurately and efficiently.
Delivery Coordination: Provide customers with up-to-date delivery information, including scheduling and tracking, to ensure timely and accurate delivery of products.
Issue Resolution: Address and resolve any customer complaints or issues related to product delivery or service upon arrival, striving for prompt and effective resolution.
Customer Compensation : Manage compensation processes for any issues related to unloading or product delivery, ensuring fair and satisfactory outcomes for our customers.
Service Excellence: Maintain a high standard of service, aiming to enhance customer satisfaction and loyalty through proactive and responsive support.
Qualifications:
Bachelor’s Degree in marketing, economics or any other related majors
more than 3 years of experience in a customer service role, preferably within the manufacturing or retail sector.
Excellent communication and interpersonal skills, with a strong ability to handle customer inquiries and resolve complaints effectively.
Strong organizational skills with the ability to manage multiple tasks and maintain accurate records.
Ability to identify issues, think critically, and implement solutions to enhance customer satisfaction.
Technical Proficiency, Familiarity with customer service software (CRM) and Excel will be an added advantage..
If you are passionate about providing exceptional customer service and are ready to contribute to our team, we would love to hear from you. Please submit your resume and a cover letter outlining your relevant experience and qualifications
KEDA Zambia Ceramics is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Join us at KEDA Zambia Ceramics and be a part of our commitment to excellence in every interaction!
To apply for this job email your details to
apply@jobsportal-career.com
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