Position Title: Site Manager
Location: Ndola, Zambia
Reports To: Chief Executive Officer (CEO) / Board of Directors
Department: Medical Diagnostics Laboratory
Employment Type: Full-Time
Job Summary:
The Site Manager will be responsible for the overall leadership and management of a private medical diagnostics laboratory in Ndola, Zambia. This role involves strategic planning, operational oversight, financial management, and ensuring the laboratory delivers high-quality diagnostic services. The Site Manager will lead a team of professionals and work closely with the CEO and Board of Directors to achieve the laboratory’s goals and objectives.
Key Responsibilities:
1. Strategic Planning and Leadership:
Develop and implement the laboratory’s strategic plan in alignment with the company’s overall mission and vision.
Lead the development of business objectives, growth strategies, and operational plans.
Provide leadership and direction to all departments to ensure they operate efficiently and effectively.
Regularly review and assess the laboratory’s performance and make adjustments as needed.
2. Operational Management:
Oversee the daily operations of the laboratory, ensuring high standards of service delivery.
Implement and monitor standard operating procedures (SOPs) to optimize efficiency and quality.
Ensure that all laboratory equipment is properly maintained and up-to-date with the latest technologies.
Manage the laboratory’s workflow to ensure timely processing and reporting of diagnostic tests.
3. Financial Management:
Prepare and manage the laboratory’s annual budget, including forecasting revenue and expenses.
Monitor financial performance, including profit and loss statements, and implement cost-control measures.
Approve expenditures and manage the procurement of supplies, equipment, and services.
Identify and pursue opportunities for revenue growth, including new services and market expansion.
4. Human Resource Management:
Oversee the recruitment, training, and management of laboratory staff.
Ensure that the laboratory is staffed with qualified professionals who are well-trained and motivated.
Conduct regular performance evaluations and implement professional development programs.
Foster a positive and productive work environment, promoting teamwork and high morale.
5. Quality Assurance and Compliance:
Ensure the laboratory complies with all relevant local and international regulations and standards (e.g., ISO 15189).
Implement and monitor quality control programs to ensure the accuracy and reliability of test results.
Prepare the laboratory for inspections and audits by regulatory bodies.
Ensure that all health and safety protocols are strictly adhered to within the laboratory.
6. Client and Stakeholder Management:
Develop and maintain strong relationships with clients, healthcare providers, and other key stakeholders.
Address client concerns and inquiries promptly and professionally
Collaborate with the sales and marketing teams to promote the laboratory’s services and enhance its reputation.
Represent the laboratory at industry events, conferences, and meetings.
7. Technology and Innovation:
Stay abreast of advancements in medical diagnostics and laboratory technology.
Lead initiatives to adopt new technologies and improve existing processes within the laboratory.
Oversee the integration of new diagnostic tests and services into the laboratory’s offerings.
8. Reporting and Communication:
Prepare regular reports on the laboratory’s performance for the CEO and Board of Directors.
Communicate key developments, challenges, and opportunities to senior management.
Ensure all internal and external communications are clear, professional, and aligned with the laboratory’s brand.
9. Risk Management:
Identify potential risks to the laboratory’s operations and implement strategies to mitigate them.
Ensure that all laboratory activities are conducted in a manner that minimizes legal and financial risks.
Develop and maintain contingency plans for emergencies and other unforeseen events.
Qualifications and Skills:
Education: Bachelor’s degree in Medical Laboratory Science, Biomedical Science, Business Administration, or a related field. A Master’s degree in Business Administration (MBA) or a related field is highly desirable.
Experience: Minimum of 5 years of experience in a medical diagnostics laboratory or healthcare setting, with at least 3 years in a senior management role.
Leadership Skills: Proven ability to lead, inspire, and manage a diverse team of professionals.
Strategic Thinking: Strong ability to develop and implement business strategies that drive growth and efficiency.
Financial Acumen: Deep understanding of financial management, including budgeting, forecasting, and cost control.
Regulatory Knowledge: Familiarity with Zambian healthcare regulations and international standards (e.g., ISO 15189).
Communication Skills: Excellent verbal and written communication skills, with the ability to present complex information clearly.
Problem-Solving: Strong analytical and decision-making skills, with a focus on achieving results.
IT Skills: Proficient in the use of business management software, laboratory information systems (LIS), and Microsoft Office Suite.
Working Conditions:
Primarily based in an office environment within the laboratory premises, with occasional visits to other sites or meetings.
May require extended working hours to meet deadlines or handle emergencies.
Occasional travel within Zambia or internationally for conferences, training, or meetings.
Compensation:
Competitive salary and benefits package commensurate with experience and qualifications.
Additional benefits may include health insurance, retirement plan, performance bonuses, and paid time off.
Interested candidates should submit a cover letter and CV to info@micropathbiotech.com by Friday, 23rd August,2024.
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Strategic Planning and Leadership: Develop and implement the laboratory’s strategic plan in alignment with the company’s overall mission and vision. Lead the development of business objectives, growth strategies, and operational plans. Provide leadership and direction to all departments to ensure they operate efficiently and effectively. Regularly review and assess the laboratory’s performance and make adjustments as needed. 2. Operational Management: Oversee the daily operations of the laboratory, ensuring high standards of service delivery. Implement and monitor standard operating procedures (SOPs) to optimize efficiency and quality. Ensure that all laboratory equipment is properly maintained and up-to-date with the latest technologies. Manage the laboratory’s workflow to ensure timely processing and reporting of diagnostic tests. 3. Financial Management: Prepare and manage the laboratory’s annual budget, including forecasting revenue and expenses. 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Prepare the laboratory for inspections and audits by regulatory bodies. Ensure that all health and safety protocols are strictly adhered to within the laboratory. 6. Client and Stakeholder Management: Develop and maintain strong relationships with clients, healthcare providers, and other key stakeholders. Address client concerns and inquiries promptly and professionally Collaborate with the sales and marketing teams to promote the laboratory’s services and enhance its reputation. Represent the laboratory at industry events, conferences, and meetings. 7. Technology and Innovation: Stay abreast of advancements in medical diagnostics and laboratory technology. Lead initiatives to adopt new technologies and improve existing processes within the laboratory. Oversee the integration of new diagnostic tests and services into the laboratory’s offerings. 8. Reporting and Communication: Prepare regular reports on the laboratory’s performance for the CEO and Board of Directors. 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