PURPOSE OF THE JOB
To provide first line ICT support for effective and efficient Commission operations.
REPORTING ACCOUNTABILITY
The ICT Support Officers will report to the Systems Engineer ICT Support.
KEY RESPONSIBILITY
1. Provides first line user support through the ICT help desk.
2. Installs and configures software applications on user machines in accordance with Commission requirements.
3. Undertakes ICT equipment preventative and corrective maintenance.
4. Maintains inventory of ICT equipment and ensures secure storage of equipment and consumables.
5. Administers backups of ICT systems and data as required.
6. Provides technical and end user training.
7. Configures new users and equipment as per ICT Policy.
QUALIFICATIONS AND EXPERIENCE
1. Full Grade 12 Certificate or equivalent.
2. Diploma in Computer Science, Electronics or equivalent
3. Minimum three (03) years post qualifying relevant experience in a government or quasi-government institution.
4. Must be a registered member of a relevant professional body.
OTHER SKILLS
Organizational and leadership skills
Planning and organizing skills
Excellent communication skills
Paying attention to detail
PERSONAL ATTRIBUTES FOR THE POSITION
1. Non-partisan.
2. Honest and reliable with high moral strength.
3. High degree of confidentiality.
4. High degree of integrity.
5. Tact and diplomacy.
6. Ability to work with minimum supervision.
7. Self-starter
8. Pleasant Personality
9. Non-partisan.
Interested candidates should send their applications (clearly indicating the position on the envelope) to the undersigned enclosing detailed Curriculum Vitae (CV), copies of educational and professional certificates and professional membership not later than Friday, 6th September, 2024.
The Chief Electoral Officer,
Electoral Commission of Zambia,
Elections House, Haile Selassie Avenue,
P. O. Box 50274,
LUSAKA.
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