Newrest Zambia Ltd, a company specializing in inflight catering, is looking for a young, energetic, and qualified person to fill the position of ICT Support Officer.
Job Purpose
The position will provide support and respond to requests from information system users for all matters relating to equipment and business applications in a logic of continuity of service.
Main activities
Prepares, installs, and troubleshoots office equipment (computers, printers, etc.)
Handles support requests and resolves incidents
Internal and external product support
Installs new infrastructure for internal and external clients
Provides 2nd line support and training on frequently asked questions
Conduct inspections on the office visits, monitoring the IT functionality and cleanliness of offices and server rooms
Analysis of new system requirements and impact analysis.
Maintain code and document repositories to ensure integrity and traceability.
Maintain audit trail of tasks and work with resolutions and outcomes.
Assists in the implementation of other Newrest applications
Installs and configures computer hardware, software, systems, networks, printers, and scanners
Monitors and maintains computer systems and networks
Responds promptly to service issues and requests
Provides technical support across the company (this may be in person or over the phone)
Sets up accounts for new users
Minimum Qualifications, Experience, and Competencies
Diploma in Information Technology (IT)
Professional certification in IT would be an advantage
3 years experience in a similar field/position.
Ability to think through challenges logically.
A good knowledge of how software and operating systems work.
Installation and configuration of Mac and Windows operating systems
Installation and configuration of Android and Apple mobile devices (Smartphone and tablet)
Management of network devices (switchs) – CCNA would be appreciable
Knowledge of LAN/WAN, TCP/IP, Vlan, switching, routing
Knowledge of the Office365 suite; OneDrive, SharePoint, Teams
Interested candidates who meet the above-stipulated qualifications should send their application letters, Curriculum vitae, three traceable referees, and photocopies of relevant certificates to:
Email: apply@jobsportal-career.com
Applications should be received no later than 16th September 2024
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