Sales Coordinator – Copperbelt Talent House

About Talent House Ltd:

We are a leading recruitment and HR consulting firm that operates as a link between people and companies in achieving a shared purpose. We offer creative, effective and flexible solutions that not only help individuals discover their career paths but provide organizations with talent they can recruit, develop and retain.

About the role:

Our Client is looking for a responsible and professional individual to develop new, and support existing business through planning, administration and general external sales related issues, to achieve the business objectives.

Key Responsibilities:

Sales and customer service

• Follow up on emails and calls by customers and closely manage the relationship with existing customers.
• Following up to the created leads and reporting back to internal Sales.
• Inform customers of any stock outs as a way of managing customer relations
• Strife towards achieving your monthly sales target and provide analysis of results, positive or negative.
• Develop an on time resolving of customer queries and complaints
• Identify dormant customers & revive
• Build external relationships that could add value to the business
• Evaluate opportunities and pursue new business outside of existing customer base wherever possible through application selling.
• Liaise with your management to make follow up calls to the potential customers identified.
• Maximise the sales basket of all products.
• Quantify the quotes made vs the closed deals.
• Weekly reporting on competitor activities to enhance own planning.
• Participate in promotional activities and / or sales drives in accordance with the strategy of the business division.
• Propose, prepare and participate in exhibitions/sales promotions.

Training & Development

• Upgrade your sales, customer management & telephone skill to enhance business performance
• Assist in training colleagues and customers to upgrade technical skills

Warehousing

• Full responsibility of the warehouse processes and activities
• Receipt of stock
• Inventory management
• Ensure security of warehouse

Dispatch Management

• Expediting Deliveries
• Follow up with the warehouse that on time loading of sales orders for the day is loaded on the system.
• Follow up with the warehouse: Track backorders, check stock availability and release all picking slips
• Follow up with warehouse: Inform the management of stock levels.

Health and Safety

• Carry out the health and safety risk assessments in the department company and report any concerns.

Desired Skills and Experience

• Minimum Grade 12
• Minimum 3 years internal or external sales experience
• Customer management / technical / engineering qualification and/or experience an advantage
• Business qualification an advantage
• Warehousing experience

Skills and Competencies

• Knowledge of engineering principles and product application
• Ability to read and interpret technical drawings
• Computer literacy Microsoft package (Word, Excel, Project)
  Syspro or equivalent ERP
• Drivers License is a prerequisite
• Own car an advantage

Compensation:

The incumbent will receive a competitive salary commensurate with experience.