Customer Relations and Marketing Officer Care Cooperative Savings and Credit Society Ltd (CareCoop)

Care Co-operative Savings & Credit Society Limited hereinafter referred to as “CareCoop” is a leading Savings and Credit Cooperative (SACCO) that has been operating in Zambia since 1996 under the guidance of the Ministry of Agriculture and Cooperatives.

Over the years, CareCoop evolved and eventually began to draw its membership from organisations outside NGOs termed “Associate Members”. CareCoop has grown from an initial 50 members in 1996 and now boasts of over 7,000 members.

For over 25 years, CareCoop has continued to be the pioneer SACCO in the provision of superior financial solutions that meet its diverse customer base. Currently supervised by the Ministry of Small and Medium Enterprise Development and operating under the Co-operative Act of 1998, CareCoop has remained one of the largest SACCOs in the country.

CareCoop now seeks to recruit a Customer Relations and Marketing Officer. This role shall be responsible for customer care and marketing activities towards growing the CareCoop membership.

1. Job location:

Head Office – Lusaka

2. Principal Duties and Responsibilities:

– Identify target potential member organizations and design methods to consistently communicate the CareCoop brand and products in all marketing activities.

– Conduct marketing activities suited for unique market segments of CareCoop.

– Translate the CareCoop strategy, identify market niches and craft appropriate strategies for reaching existing and potential members.

– Develop and implement appropriate communication and public relations strategy.

– Oversee the design, execution and communication of primary research study to evaluate specific performance, CareCoop competitive positioning and customer profiling.

– Provide customer service in accordance with CareCoop policy to ensure a lasting goodwill between CareCoop and all relevant stakeholders.

– Manage publications including but not limited to writing speeches, annual financial statements, periodic newsletters, brochures, annual reports, etc.

– Carry out customer satisfaction surveys, analyzing member feedback and making recommendations to Management for implementation

– Support sales and operations team in delivering a superior customer experience across all CareCoop service delivery channels.

3. Knowledge and Skill Requirement

– Grade 12 school certificate or equivalent with a minimum of five (5) ‘O’ levels (credit or better.

– Degree in Banking and Finance, Business Administration, Economics or equivalent.

– At least 3+ years’ experience working in a similar role

– A sound knowledge of principles of banking.

– Credit analytical skills

– Sales and marketing skills

– Records management

– Interpersonal skills

– Knowledge of internet software, spreadsheets and word processing software

– Social media management.