Assistant Technical Manager Africa Personnel Services

At Africa Personnel Services, our people are the most important resource. We pride ourselves in the quality of our employees and ensure employees condone all our values. Our international business is built on sound Human Capital principles, while offering all our clients the highest levels of loyalty, integrity, and respect. Since 1996, we have been facilitating livelihoods for thousands of people across Africa and beyond.

We are looking to recruit a Assistant Technical Manager for a client in the tech industry.

If you are an individual that believes in career progression, innovative, fearless and want to be on the winning team, we are the team for you!

Responsibilities

• Assist management Troubleshoot hardware, software and network operating system Plan, design and implement the information technologies.
• Recognize the objective and generate a vision for the members of the team.
• Coordinating the activities of the team office to guarantee maximum efficiency.
• Recognize the client requirements to ensure maximum customer satisfaction.
• Responsible for managing the technical functions in coordination with Manager – Infrastructure and Cyber Security in relation to its business activities both current and future.
• Manage the technical team within the technical services operations.
• Provide training and mentorship to the technical members with the necessary training to deliver the expectations of the technical department.
• Ensure company commitments to the customer are achieved from technical compliance and SLA perspective.
• Manage relationships with ICT suppliers both locally and internationally.
• Monitor and report on activities and provide relevant management information for appropriate and timely decision-making.
• Assist in planning, organizing, and coordinating technical projects.
• Support the in risk assessment and mitigation for technical projects.
• Assist in the development and implementation of disaster recovery plans.
• Assist in the development and implementation of security measures
• Ensure to assist in the evaluation and selection of technical vendors and suppliers.
• Ensure to assist in troubleshooting technical issues and providing solutions.
• Ensure that ALL support and maintenance calls for the systems are logged and processed
• Responsible for ensuring that safety measures are taken and available equipment is used in all situations where required.
• Assist with preventative maintenance of the client’s core Infrastructure as instructed by the Line Manager
• Contribute to the promotion and development of the Client’s culture of excellent customer service
• Ensure daily, weekly, monthly and quarterly reviews are carried out with regards to PCI Environment

Qualifications

• Bachelor’s Degree in Computer Science, Information Technology Degree
• Must have any professional technical/ certifications in line with the ICT profession (CCNA Cisco Certified Network Association Certification and CCNP Cisco Certified Network Professional Certification, Fortinet etc)
• Must have 5+ years of work experience of 2 years which must have been at a supervisor/senior level or holding a similar role.
• Must have expertise in deploying, configuring, and managing the firewalls, routers, switches, wireless access points, installation, and configuration of Windows servers.
• Must have expertise on VMware and Hyper-V virtualization.
• Good understanding of the ICT Industry
• Excellent technical knowledge and application in administration on Windows Servers and Desktop Operating System
• Excellent knowledge of Configuring/Troubleshooting Routing protocols – EIGRP, OSPF, BGP
• Excellent knowledge of Configuring/Troubleshooting Application protocols – HTTP, HTTPS, FTP, SMTP, SNMP, SSL etc.
• Configuring/Troubleshooting of Network Monitoring software.
• Configuring/Troubleshooting of Wi-Fi Access Points.
• Management and supervisor skills
• Ability to install and administer computer hardware, software and networks
• Team-building skills
• Analytical and problem-solving skills
• Decision-making skills
• Effective written communications skills
• MUST HAVE a valid driving license with 2 years plus driving experience.

KINDLY NOTE THE FOLLOWING.

• ALL CVs shared must be in PDF FORMAT and the position being applied for must be clearly indicated in the subject line of your email.
• Attach at least 3 traceable references.
• Valid email addresses of references must be included on the reference list.
• Your Full names should be the Tile of your CV.
• DO NOT share your certificates at this time.
• Any applications that do not follow the above instructions will not be considered.