Fraud Analyst – Operations Support MTN ZAMBIA

We at MTN Zambia are a purpose and value-led organization.

At MTN Zambia we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life.

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us.

This is what we want you to experience with us!

Our commitments go beyond organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals.

We are delighted that you are considering us as your career partner to make a mark in the world. We look forward to your application!

Job Title: Fraud Analyst– Operations Support

Responsibilities

• Provides input to Risk and Compliance y aligned with the overall MTN Risk and Compliance strategy;
• Provides input to new fraud control design required for operational implementation taking into account time and quality needs are understood;
• Provides input to planning and execution of the Risk and Compliance framework, ensuring budget, time and capacity considerations are balanced with stakeholder and customer needs;
• Supports the Shared Service infrastructure to ensure existing and future operations needs are met;
• Undertakes the local Fraud control performance, ensuring: timely receipt of data, validation of the accuracy and completeness of data from all source system;
• Controls execution per the agreed schedule;
• Analysis of control results to identify exceptions;
• Conducts root cause analysis to identify issues and incidents;
• Manages suppliers, customers and stakeholders in the performance of operational controls to ensure service levels are achieved and managed;
• Supports incident management processes for responsible operations, including escalation management, issues review and approval o raised incident reports, analysis, confirming the nature and impact of the incident;
• Logs the local control issues in the prescribed manner, format and system;
• Quantifies of the leakage risk relating to the incidents identified;
• Manages the incident resolution workflow, ensuring local operations have taken responsibility for resolution and ensures service levels have been met;
• Escalates and communicates the impact issues to Group and local management and executives;
• Provides ongoing support of internal improvement roadmap to ensure a cycle of review and improvement exists within the team;
• Supports control gap closure, control quality and risk reduction improvement delivery;
• Reports improvement results and residual risk levels;
• Assists Fraud Management with investigations where required;
• Supports the education of internal customers on the role of Risk and Compliance (R&C) – through the R&C Governance forums.

Candidate Requirements

• Grade 12 certificate with 5 credits or better of which English and Mathematics are a must;
• University Undergraduate Degree – Bachelor of Degree in Business or IT related Field
• CISA/CISM/CRISC qualification advantageous;
• At least 1 year experience in a complex, technology-oriented industry, data analytics, working knowledge with internal control and governance systems and environments is essential;
• A good appreciation of telecommunications technology.

Kindly indicate your expected salary in the application letter

Women are strongly encouraged to apply.

Candidates are required to answer the below on their cover page to the hiring Manager.

Values are the core of MTN Zambia’s culture. Our five values called ‘Live Y’ello’ is the force that unites and inspires each one of us to make an impact that matters in the world. So, tell us: Which one of our five Live Y’ello Values resonates most with you and why? (limit 250 words)

• Lead with Care
• Can-do with Integrity
• Collaborate with Agility
• Serve with Respect
• Act with Inclusion

Hand delivered applications will not be accepted and the closing date for accepting applications is 30th October 2024.

Please note that only shortlisted candidates will be contacted.