Customer Support & Sales Administrator J & J Transport Zambia Limited

J&J Transport Zambia Limited is recruiting a suitably qualified individual to help drive sales growth and customer acquisition while maintaining high levels of customer service and operational efficiency with high levels of customer service.

Job Responsibilities

• Actively monitor sales performance against key metrics such as revenue targets, new client acquisition, and customer retention, reporting these to the Country Sales Representative.
• Assist in formulating and executing sales strategies aimed at achieving revenue growth targets, client acquisition goals, and customer retention.
• Proactively identify new business opportunities, conducting market research, and prospecting to build a pipeline of potential clients.
• Support the pricing strategy and negotiation of client and supplier contracts to ensure profitability.
• Develop and deliver tailored proposals, sales presentations, and service offerings to prospective and existing clients, ensuring alignment with their needs and company objectives.
• Conduct client visits and build strong, long-term relationships, with a focus on key account management and ensuring continued business.
• Identify opportunities for upselling and cross-selling additional products or services to enhance overall sales.
• Collaborate with the marketing team to develop and implement promotional strategies that align with sales objectives.
• Manage the resolution of client queries promptly and transparently, driving a customer-centric culture focused on satisfaction and loyalty.
• Provide administrative support to the Warehouse/Depot Manager, ensuring that operations align with sales strategies, including efficient inventory management and meeting client expectations.
• Engage with clients post-sales to ensure high levels of satisfaction.
• Utilize Customer Relationship Management (CRM) systems and tools to manage sales data, ensuring accurate sales pipeline tracking and client interaction records.
• Regularly analyse sales data to identify trends, forecast performance, and provide actionable insights to support decision-making and strategy refinement.

Minimum Requirements

• Degree in marketing or any business-related course
• Minimum of 3-5 years of experience in sales, customer service, or warehousing within the transport and logistics sector
• Age (minimum): 27 years
• Thorough knowledge of the transport and logistics sector
• Detailed knowledge of transport corridors (Walvis Bay, Beira, Dar-es-Salaam and DRC)
• Time availability (whenever needed to cover emergencies, including travel)
• Driving License preferred with driving experience.