A reputable company is looking for a detail-oriented individual to join our platform team in ensuring that uptime services are provided to our customers as well as timely resolving of issues.
Position: Platform Agent
Location: Lusaka
Available Vacancies: 1
Duties and Responsibilities:
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- Ensuring uptime for services and Health checks
- Liaise with/conduct investigations with providers regarding issues encountered with their services, drive the issue to completion
- Keep relevant teams (internal, external) updated as required
- Checking and confirming transactions as well as investigating any issue by using available reporting and data (via back-office, portals etc.)
- New customer account verification through KYC (Know Your Customer) processes.
- Competitor analysis
- Testing of new products, features, functionality etc.
- Assisting with driving user/staff adoption for new tech products (internally)
- Assisting with driving customer adoption for new services and offerings etc.
- Assist with promotional tasks
- Provide support for management when specific information/data is requested as well as make suggestions and recommendations on how the business can improve promotions
- Compiling and maintaining SOP’s (process documents) and troubleshooting guides
Qualifications and Extra requirements
- Grade 12 school certificate with 5 credits or better including English and Mathematics.
- Minimum one (1) year experience in a technical support role
- Diploma or better in any related field
- Must be computer-literate
- Must understand how to use software applications, reporting tools, back-office portals etc. on desktop or mobile devices
- Understand the concept of providing support to the business and customers service
- Ability to work under pressure and to tight deadlines
- Willing to assist with additional tasks as required by the business
- Ability to effectively interface with technical teams (internal and external)
- Good interpersonal and communication skills and Pro-active self-learner
- Good problem solving and judgement skills
- Behavioral traits such as attitude, motivation and time management should be present
Interested parties who meet the above criteria are to submit their CV, certificates of their qualifications and full Grade 12 school certificate to apply@jobsportal-career.com by no later than close of business on Wednesday 30th October 2024. Only shortlisted candidates will be contacted for interviews. If an applicant has not received a response by close of business on Friday 8th November, please consider the application as unsuccessful. Terms and condition apply.
