Vehicle Tracking Control Room Officer Zambeef Products PLC

Zambeef Products PLC is the largest integrated cold chain food products and agribusiness company in Zambia and one of the largest in the Southern Africa region. It is involved in the primary production, processing, distribution and retailing of beef, chicken, pork, eggs, dairy, fish, flour, stock feed and day-old chicks throughout Zambia and the surrounding region.
Zambeef Products PLC is an equal opportunity employer. We are looking to recruit an enthusiastic candidate for the role outlined below. Women and Differently-Abled Persons are therefore encouraged to apply.

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VEHICLE TRACKING CONTROL ROOM OFFICER –LUSAKA (2)

Based in Lusaka, the required skills for this role include:

• Monitoring and managing the tracking of company vehicles using the various types of software provided.
• Ensuring the safety, efficiency, and security of the fleet by providing real-time tracking data, responding to alerts, and communicating with relevant stakeholders.
• Monitoring vehicle locations and statuses using GPRS Tracking, Cameras and Temperature Monitoring Tools
• Ensuring that all vehicles are operating within designated routes and schedules.
• Tracking and enforcing regular vehicle inspections quarterly
• Maintaining constant communication with transport team to provide updates, instructions, and support.
• Liaising with other departments such as distribution, workshop, fuels and security.
• Responding promptly to any alerts or anomalies such as speeding, offloading delays, route deviations, unauthorised stops, or emergencies.
• Communicating corrective measures to managers as per the Disciplinary and Grievance procedure.
• Generating and distributing regular reports on vehicle performance, incidents, and fuel usage.
• Tracking and reporting maintenance schedules, vehicle and driver statutory expiries
• Maintaining accurate records of all tracking activities and incidents.
• Ensuring tracking systems and software are functioning correctly.
• Maintaining data integrity of all tracking systems
• Ensuring all tracking activities comply with company policies and legal requirements.
• Assisting in audits and investigations as required.
• Ensuring that all company vehicles are tracking and reporting in the right groups or divisions
• Providing support and training on the use of tracking systems.
• Producing reports requested on demand outside of routine reports provided procedure on request is followed

The Required Qualifications are:

• Grade 12 Certificate
• Diploma in Information Technology or equivalent
• Minimum 2 years work experience in a similar role
• Technical Training or Certifications in Fleet Management is an added advantage

The Required Attributes Include:

• Proficiency in using vehicle tracking software and systems.
• Basic computer skills, including MS Office Suite.
• Ability to use online meeting platforms including Zoom and MS Teams
• Strong verbal and written communication skills.
• Ability to communicate clearly and effectively with team members.
• Ability to speak more than one local language will be an advantage.
• Strong analytical and problem-solving skills.
• Ability to remain calm and make quick decisions in high-pressure situations.
• Ability to defend data
• High level of accuracy and attention to detail.
• Willingness to work in shifts, including nights, weekends, and holidays as required.
• Ability to sit for extended periods while monitoring screens and data.
• Ability to respond quickly to system alerts and emergencies.