IT Support Specialist Azure Financial Services

About Azure Financial Services:

Azure Financial Services is a financial institution dedicated to providing innovative solutions and exceptional customer experience. We’re seeking an IT Support Specialist to join our dynamic team.

Job Summary:

As an IT Support Specialist, you’ll provide technical assistance and support to ensure seamless IT operations across our organization. You’ll troubleshoot hardware/software issues, maintain network infrastructure, and deliver exceptional customer service.

Responsibilities:

– Provide level 1-2 technical support for hardware, software, and network issues

– Troubleshoot and resolve IT-related problems via phone, email, or in-person

– Install, configure, and maintain computer systems, peripherals, and software

– Monitor and maintain network infrastructure (LAN/WAN, Wi-Fi, firewalls)

– Ensure IT security and compliance with industry standards

– Document IT incidents and knowledge base articles

– Collaborate with IT team members to resolve complex technical issues

– Participate in IT projects and initiatives

Requirements:

– 1+ years of IT support experience in a financial institution or similar industry

– CompTIA A+, ITIL Foundation certification (or equivalent)

– Proficiency in:

‣ Microsoft Windows, Office, and Azure services
‣ Network protocols (TCP/IP, DNS, DHCP)
‣ IT service management software (e.g., ServiceNow)

– Excellent problem-solving, communication, and customer service skills

– Ability to work in a fast-paced environment and prioritize tasks effectively

Nice to Have:

– Experience with cloud-based technologies (Azure, AWS)
– Familiarity with ITIL best practices
– Certification in Microsoft MCSA or equivalent

We Offer:
– Opportunities for professional growth and development
– Collaborative and dynamic work environment
– Recognition and rewards for outstanding performance