Key Account Manager – Financial Services cGrate Zambia

Position Overview

The Key Account Manager, Financial Services, is responsible for recruiting and managing key accounts within the banking, insurance, and fintech sectors. This role requires a strategic mindset and relationship-building skills to secure new partnerships and strengthen existing relationships, with a focus on delivering value to our clients and ensuring satisfaction with our solutions. This role reports directly to the Head of Corporate Sales.

Job Responsibilities

• Customer Acquisition: Identify and recruit key customers in the banking, insurance, and fintech sectors, building a strong pipeline of opportunities.
• Relationship Management: Develop and maintain strong relationships with clients to understand their needs, providing consultative support and ensuring their satisfaction with our services.
• Sales Strategy: Collaborate on sales strategies tailored to the financial services industry, achieving growth targets and expanding our presence in the sector.
• Account Growth: Identify upselling and cross-selling opportunities to drive account growth.
• Market Intelligence: Keep abreast of trends in financial services, understanding customer pain points and opportunities to offer relevant solutions.
• Performance Reporting: Track and report on account performance, analyzing metrics to inform strategies and improve client satisfaction.
  As well as above, any other duties given by management
  Accountability and Performance Measures
• Accountable for the achievement of revenue targets for the following business lines:
  • Mobile Banking Services
  • Airtime and Bill Payments
  • Cash Deposits and Bulk Payments
  • Merchant and Online Payments
  • Custom Payment Projects
• Accountable for acceptable service levels

Qualifications

• Bachelor’s degree in Business, Marketing, Finance, or related field.
• Minimum 4 years post qualification experience.
• Proven track record in key account management or sales with a minimum of 2 years’ experience managing key accounts in the financial services sector.
• Strong negotiation, presentation, and analytical skills.
• Excellent communication and relationship-building abilities.
• Familiarity with digital payments and financial technology solutions.