Clinical Quality Advisor Marie Stopes Zambia

Purpose:
Marie Stopes Zambia (MSZ) seeks a Clinical Quality Advisor to help in ensuring high clinical standards and service delivery through out Zambia.
MSZ seeks a talented individual with proven skills and experience who will work collaboratively within the Management Team to achieve Marie Stopes Zambia’s objectives. The post requires frequent travel within Zambia.

Marie Stopes Zambia (MSZ) is a marketing-focused, results-oriented social enterprise, which uses modern management and marketing techniques to provide reproductive and sexual healthcare. MSZ is part of the global network that is MSI Reproductive Choices (MSI). MSZ subscribes to the MSI goal and mission, which is to prevent unwanted births and to ensure the individual’s right to Children by Choice not Chance.
It is a role requirement that the job holder must fully comply with, promote and live MSI CORE VALUES: mission driven, client centered, results orientated, pioneering, sustainable and people centered.

Key Responsibilities:

Clinical Quality Standards and Client Care:

• Ensure the clinical teams understand and follow all current MSI protocols and have access to up-to-date manuals and policies
• Ensure all initiatives and recommendations by the Medical Development Team are effectively introduced through regular and effective supervision to check adherence to MSI protocols
• Ensure the clinical team members understand GRZ and MSI objectives and goals and they effectively deliver services within their scope of competence and training
• Ensure proper and detailed records are maintained, including the efficient management of all complications and complaints including response times
• Undertake site internal quality audits of each team at least once per annum
• Assist Operations in the effective performance management of clinical staff; providing guidance and implementing corrective action where needed in liaison with the HR department
• Conduct mentorship to clinical staff where there is need
• Conduct monthly clinical quality team meetings to coordinate team activities

Increase access to comprehensive sexual reproductive health services

• Delivery of safe and effective bilateral tubal ligations following MSI procedure
• Raise awareness of client’s rights and ensure all client’s receive full access to MSZ or partner services
• Deliver clinical training to GRZ staff and partners in long term family planning methods and other SRH services

Income generation and business mindedness:

• Assist in effective communication between Support Office and clinical teams to maximise performance
• Lead technological and other innovation in the business to drive forward more efficient systems and optimise performance of clinical teams (i.e., patient flow, clinic set-up, record taking)
• Monitor clinical teams and Centres for appropriate branding, environment professionalism and customer service
• Assist Marketing and Operations with monitoring client satisfaction

Team member recruitment and development:

• In collaboration with HR and Operations, help source new team members
• Help facilitate the transfers, relief and rotation of team members when necessary
• Ensure that the optimum number of team members is maintained per team
• Provide support for providers in need of greater clinical training
• Build, motivate and maintain effective teams through periodically working directly with teams to enable to performance assessment according to set standards
• Identify appropriate training needs within teams; and arrange for training in consultation with the HR and Operations Department

Qualifications:

• Must have a recognised professional qualification in Medicine or Nursing
• At least five (5) years post graduate experience in a clinic, hospital, or Public Health environment
• Must be registered/licensed and in good standing with a recognised/related clinical professional body in Zambia
• Knowledge of Clinical Health, Community Outreach, Family Planning (including tubal ligations and comprehensive SRH services)
• Experience in project management
• Management level experience will be an added advantage

Skills:

• Proven clinical training skills
• Hands-on skills in providing clinical services
• Extensive working knowledge of Microsoft Office Suite
• Ability to work well with others in team environments
• Manage multiple stakeholder relationships
• Should be able to work in deadline driven/results orientated atmospheres
• Strong people management skills

Attitude:

• Pro-choice
• Motivated personally and professionally to develop
• Willingness to travel extensively locally

Note: MSI takes a zero tolerance approach to fraud and bribery, terrorism, money laundering, sexual harassment, sexual misconduct or any safeguarding issues. Applicants will be subjected to a Police Clearance Check and Reference Checks.

Applicants must ensure that their qualifications are ZAQA certified.

MSZ is an equal opportunity employer and is committed to promoting a culture of equality and diversity. MSZ will actively strive to eliminate discrimination on the grounds of age, disability, race (which includes colour, nationality and ethnic or national origins), religion or beliefs.

Deadline for applications: Friday 6th December, 2024. Only shortlisted candidates will be contacted and may be required to undergo a practical assessment