Data Services Analyst Zambia National Commercial Bank Plc

JOB PURPOSE

This function coordinates the day to day operations in relation to the Information Technology Infrastructure and Networks through the delivery of robust Technology Architecture within the Server-Side Operations and Systems Design to ensure that all Business Server-Side Operations and Systems which include providing on-site and remote Technical support to System and Application owners. It focuses on providing support for the delivery of all aspects of Server-Side Operations and Systems Management through Implementation, Administration, Monitoring, Optimization, Data Protection, Backups, Migration and Support.

The role coordinates the enhancements and enforcement of all Information Technology Server-Side Operations and Systems Management across the entire Bank and that the Business is aligned and adheres to Server-Side Operations and Systems Management Policies, Processes, Procedures and Internal Controls that will drive the entire Server-Side Operations and Systems Management culture across the Division and the Business as a whole to assure Compliance with applicable Regulatory and Legal requirements as well as Best Practices.

Under the supervision of the Data Services Senior Specialist, the following are among the Job Key Responsibilities:

Data Services:

• Analyze and implement set Technical Design Plans in order to achieve robust Server Infrastructure.
• Coordinate Configuration and Installation of Server Hardware and Software bank wide.
• Consistent monitoring of Server and Application Performance and ensure full optimization.
• Ensure the Management and maximizing of the utilization of the Technology Center.
• Maintain an up-to-date Inventory of Server and Storage assets.
• Manage and Administer email messaging and collaboration Tools for the entire Organization.
• Developing, recommending and documenting Plans, Policies, Processes, Procedures and Checklists.
• Recommending and implementing System and Technology Solutions and Improvements.
• Coordinate Troubleshooting Systems and Technology.
• Ensure Automation of the Organizational Tasks.
• Lead or participate in multiple Projects in accordance with Institutional and Departmental Goals.
• Keeps immediate supervisor well-informed of Activities, Results of efforts, and Problems identified/potential problems; recommends corrective actions to immediate Supervisor.
• Ensure that Servers in the Bank are installed as per Industry Standards and are configured properly and tuned for Optimal Performance.
• Maintain a Program of proactive System Administration, including but not limited to Server/System Updates, Patches and Fixes, System Enhancements, Log Monitoring, and System Hardening.
• Troubleshoot and repair all Server and Storage Array related problems in a timely manner.
• Update all new Software and system Patches as and when they are released in line with the Bank’s Patch Management Policy.
• Attend to User queries and provide Solutions in timely and adequate manner.
• Maintains Confidentiality of organization Fiscal and Personnel related Information.
• Stays abreast of Trends and Innovations in the field of information Systems/Technology that could benefit the Organization; documents Findings/Rationale and recommendations to Supervisors.
• Ensure Implementation and compliance to regulatory requirements.
• Provision of Technical expertise to Information Technology and Business when required.
• Nurture and manage objective working relationships with various Stakeholders including End-Users, Project Staff, Service Providers and Senior Staff members by providing input to the Business

Risk management

• Ensure that all applicable risks are identified, assessed, reported, captured in the risk register and ultimately remediated.
• Ensure accurate and complete reporting of risk events within the stipulated time line.
• Ensure all emerging risks are reported and mitigating factors put in place.
• Participate in the annual review of procedure manuals when requested.

INTERNAL/EXTERNAL CONTACT

• External: Vendors, Consultants, Service Providers

• Internal: All internal Business Units

QUALIFICATIONS AND EXPERIENCE

• Grade 12 Certificate with Credit or above mandatory in Mathematics and English and any other three subjects
• Bachelor’s Degree in Computer Science, Computer Engineering or a related field
• Windows and Linux/Unix Administration Certification, Hyper-V or VMware Virtualization Certification or Storage Administration Certification is required
• Prince 2, Cloud Certification, Cisco Certified Network Associate (CCNA), ITILv4 is desirable
• Zambia Qualifications Authority (Zaqa) Verification Certificate for Tertiary Qualifications
• Minimum Experience: 3 years working experience across function technologies
• Exceptional knowledge of service and application delivery, as well as successful Service Level Agreement accomplishments
• Excellent knowledge of Active Directory, Storage Area Networks, Virtualization, Cloud Solutions, Backup and Recovery, Business Continuity, Disaster Recovery

JOB CORE COMPETENCIES

• Analytical skills
• Attention to detail and accuracy
• Drive for results
• Accountability
• Technologically abreast.
• Research/ Information gathering skills
• Customer service orientation
• Collaboration and teamwork