Junior Systems Administrator cGrate Zambia

Position Overview
The Junior Systems Administrator provides systems, end users, and customers IT support.

Job Responsibilities

• Systems support and administration:
  • Support with performing our POS configuration, software installation, etc.
  • Support with performing back-end high-level checks.
  • Support with performing high-level/standard reports extraction.
  • Support with managing our systems provided by third parties.
• System changes testing and Integration support:
  • Support with performing and documenting system changes UAT.
  • Support with performing system changes post go-live testing.
  • Support our partners to integrate into our web service API.
• Customers and end users support:
  • Support with resolving customer IT challenges.
  • Support with resolving end-user IT challenges (e.g., emails, printers, Wi-Fi, etc.).
  • Support with performing software installations and maintenance on end-user machines.
• Systems monitoring:
  • Support with performing system daily (routine) checks.
  • Support with preparing required system checks report.
• Service availability support:
  • Support with partner communication during service outages.
  • Support with raising service interruptions/outages to our partners in instances where checks must be done from our partner’s end.
  • Support with documenting/recording system outages.

Organizational Alignment

• Reports directly to the Head – Information & Technology.
• Will work closely with the senior systems administrator.

Qualifications

• Bachelor’s degree in computer science or a related field.
• Proven experience as an IT specialist or in a related role.
• Strong analytical, problem-solving, and critical-thinking skills.
• Excellent communication and interpersonal abilities.
• Payment systems experience is a plus.