Service Support Engineer Liquid Intelligent Technologies Zambia

Job Title: Network Solutions Architect

Job Overview:
To design and implement solutions/services for new customers in line with set targets. To ensure customer service support within set SLAs to achieve high customer satisfaction and quality of service.

Responsibilities:

• Design network solutions to support customer requirements.
• Prepare and share solution design documents with customer-facing teams in a timely manner to meet customer timelines.
• Attend and participate in pre-sales and discovery engagements with customers.
• Configure new services such as SD-WAN, DIA, MPLS, xGPON, 4G/LTE, etc., for customers.
• Install new services, upgrade, downgrade, and decommission existing services as required.
• Sign-off fully provisioned services with customers.
• Track the capacity and port availability on the network edge routers and trigger the internal process for capacity upgrades where necessary.
• Decide on priority allocation of network and personnel resources (Service delivery technicians) in line with service delivery requirements.
• Facilitate the change management process (and its maturity lifecycle), in line with standard change management policies and procedures.

Candidate Requirements:

• Degree in Telecommunications Engineering or a similar field.
• Networking Certification (CCNA or equivalent as a minimum).
• 3 years’ experience in Telecommunications Fixed or mobile network operations.
• Experience with WiFi6 deployments will be an added advantage.
• Excellent communication skills which allow effective dialogue with the team.
• Experience in conflict resolution to manage disputes.