Quality Assurance & Kyc Officer PremierCredit Zambia Limited

PremierCredit is Zambia’s leading and fastest growing International financial technology (fintech) company operating in emerging markets in Southern Africa. The company operates an online microlending and Investment platform for small businesses and individuals, making financial services inclusive, accessible, and affordable.

As part of our expansion plan, we are inviting applications from suitably qualified, experienced, ambitious, self-motivated individuals to apply for the positions:

1. QUALITY ASSURANCE & KYC OFFICER

JOB BRIEF
The Quality Assurance & KYC Officer is responsible for reviewing and verifying customer documentation, evaluating high-risk accounts, and analyzing customer processes and policies.

This role involves studying market trends, customer behavior and assessing risk and compliance related to new products within PremierCredit’s micro-lending environment.

Key Duties and Responsibilities:

• Monitor and evaluate the quality of customer interactions and transactions to ensure adherence to company policies and regulatory requirements.
• Develop and implement quality assurance processes and procedures to improve operational efficiency.
• Conduct regular audits of customer files, transactions and communications to identify areas for improvement.
• Analyze data and feedback to identify trends, risks and opportunities for process improvement.
• Oversee the KYC process to ensure compliance with local and international regulatory standards.
• Perform due diligence and verification of customer documents to mitigate fraud and financial crime.
• Maintain up-to-date knowledge of AML (Anti-Money Laundering) regulations and ensure all KYC practices are in line with these standards.
• Regularly review and update KYC procedures in response to regulatory changes.
• Supervise the onboarding process to ensure a seamless and compliant experience for new customers.
• Verify customer identities and documents accurately and promptly.
• Coordinate with the customer support team to resolve any issues or discrepancies in the onboarding process.
• Identify potential risks related to KYC and quality assurance and develop strategies to mitigate these risks.
• Prepare detailed reports on KYC compliance and quality assurance metrics for management review.
• Collaborate with the risk management team to ensure that all processes align with the company’s risk appetite.

Qualifications:

• Bachelor’s degree in finance, business, or a related field (preferred).
• Proven experience in payment processing, quality assurance and KYC compliance in the financial services industry.
• Strong knowledge of financial regulations, AML and CDD procedures.
• Excellent analytical skills with a strong attention to detail.
• Effective communication skills, both written and verbal.
• Proficiency in relevant software and tools for payment processing and compliance.