Talent and Development Manager Agora Microfinance Zambia

Position: Talent and Development Manager

Reporting to: Human Resources Manager

Job Summary

Talent and Development Manager (T&DM) will be responsible for ensuring that AMZ Staff are fully trained up and can do their jobs effectively by helping employees learn new skills and develop existing ones.

S/he will also lead in helping to design and develop training programs and also work with the employers to establish the company’s needs. This will help to co-ordinate the courses and ensures it works for the organisation’s present and future needs. The T&D Manager will also be responsible for employer value proposition, employee engagement and conducting regular staff appraisals to keep an eye on their progress and ensuring other opportunities are available for ongoing development.

Key Accountabilities

Overall management and building capacities of staff involved in training activities as required. This includes, but is not limited to:

• Ensure talent sourcing and recruitment is done on time and as per plan
• Ensure effective orientation and onboarding of new staff into AMZ Develop a good working relationship with all staff and carry out regular Training Needs Assessments for input into the training plan
• Draw up and update AMZ annual training plans and budget and managing the training budget effectively
• Coordinate the development of training materials required for internal trainings and ensure they updated constantly
• Facilitate the delivery of the training to staff
• Ensure full and effective use of the Performance Management module on the business ERP in use and ensure that they are done on time
• Ensure staff succession plans are being implemented effectively across AMZ by constant monitoring
• Ensure Trainee Officers’ training is conducted effectively to ensure maximum confirmation rate
• Provide monthly training reports with detailed analysis of trends, challenges and gaps for improvement
• Assist Management identify performing staff for possible training and inclusion into the Succession planning pool and Promotions
• Manage Staff Reward and recognition programs including the internal rewards scheme as well as external awards
• Ensure to put in place an effective training monitoring and evaluation process to determine the effectiveness of all staff trainings
• Manage the employer value proposition and ensure that employee engagement through the management of various staff engagement activities
• Ensure the AMZ Values and culture is understood and imbedded in all staff
• Conduct timely review of process and procedures to ensure that they support the organisational culture
• Drive initiatives that will enhance staff engagement and retention

Requirements:

Competencies:

• Analytical skills and problem solving by focusing on analysis and trends
• Ability to manage resources efficiently (human resources as well as physical assets)
• Good leadership, communication, supervision, training/coaching skills
• Good written and spoken English
• Responsibility for compliance with policies and procedures, ability to comply himself/herself as well as to enforce it in other staff members in order to achieve increased efficiency

Qualifications:

• Bachelors Degree in Human Resource Management, Business / Public Administration or related discipline
• A relevant Masters Degree is an added advantage
• ZHRIM CPD Level 1 and 2 are an added advantage
• At least 5 years’ experience in a similar role
• Experience/knowledge in microfinance operations and service delivery maintenance is an added advantage