Field Collections and Recoveries Officer FINCA Zambia

The Field collections and recoveries officer is responsible for coordinating the debit recovery process by identifying and contacting default clients to minimize arrears which client relationship officers have failed to collect.

COMPETENCIES

• Ability to effectively communicate with customers, colleagues, and stakeholders to resolve debt-related issues.
• Skill to negotiate payment plans and resolve conflicts with customers in a professional and diplomatic manner.
• Ability to analyze customer financial data, identify root causes of debt, and develop effective recovery strategies.
• Ability to prioritize tasks, manage time efficiently, and maintain accurate records and documentation.
• Understanding of relevant laws, regulations, and industry standards governing credit and collections practices.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Monitoring of the portfolio to identify clients that are above 30 days in arears.
• Roll back arrears in 30 days par to par 1 day.
• Identify the root causes of defaults and make recommendations to the supervisor for process improvements.
• Pass on difficult debtors at appropriate time to legal.
• Develop payment plans with defaulting clients and making sure that such clients pay according to the plan.
• Conduct regular field visits to debtors’ locations to discuss outstanding debts.
• Provide weekly reports on the recoveries

QUALIFICATIONS

• Diploma/Degree in Banking and Finance, Business Administration, Economics or any other relevant Business-Related Course
• A minimum of 2 years of relevant work experience in debt collection and credit risk management in a Bank/Microfinance Institution.
• At least two years of experience in a financial institution, with exposure to credit or lending and debt collection functions.