Product Operations Associate Greenlight Planet Zambia

About the role:

The product operations associate is a part of the Enterprise Products team and works closely with the in-house tech team and other business stakeholders to help Sun King design, develop and implement intelligent, tech-enabled solutions to help solve a large variety of our business problems. This position reports to the Head of Product.

What you would be expected to do:

• Oversee Product Functionality: Ensure seamless day-to-day operations of current products by managing configurations and expertly addressing change requests.
• Shape Product Development: Create comprehensive documentation, including use cases, flowcharts, mock screens, and PRDs, to guide development based on business, user, functional, non-functional, and system requirements.
• Manage Product Rollouts: Orchestrate the launch of new products, features, and automations while effectively resolving stakeholder queries and issues.
• Resolve Technical tasks: Proactively monitor technical issues raised by the field team, raise tickets for identified bugs, and partner with internal teams for swift resolution.
• Drive Efficiency: Streamline business processes through automation using tools like Zapier, Google Scripts, and other innovative solutions.
  Partner across teams: Partner effectively with cross-functional groups and provide valuable assist to the product manager throughout the entire product lifecycle, from design to development to launch.
• Ensure Quality Standards: Conduct rigorous testing of applications, solutions, and web panels at various stages of the lifecycle to ensure exceptional quality.

You might be a strong candidate if you:

• 1+ year of experience in the product management domain.
• Good communication and project management skills.
• Decent hands-on MS Excel and SQL experience.
• Critical thinker, extremely detail oriented and have a deep sense of ownership with accountability.
• Ability to quickly adapt and resolve conflicts in a multi stakeholder scenario.

What we offer (in addition to compensation and statutory benefits):

• An opportunity to grow as a professional in a dynamic, fast-growing, high impact industry;
• The chance to work in an open-minded, collaborative culture surrounded by enthusiastic Greenlighters who are driven by the challenge of continuously innovating and growing an innovative, sustainable business
• with a profound impact on the world;
• A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
• Structured, tailored learning and development programs help you become a better leader, manager, and professional through the Greenlight Academy.