General Manager Talent House

About Talent House Ltd:

We are a leading recruitment and HR consulting firm that operates as a link between people and companies in achieving a shared purpose. We offer creative, effective and flexible solutions that not only help individuals discover their career paths but provide organizations with talent they can recruit, develop and retain.

About the role:

Our client is seeking a person that can handle overseeing the company’s daily operations, setting strategic goals, managing budgets, leading teams, and ensuring the business’s overall success and profitability through smooth and efficient functioning of all departments and processes.

Key Responsibilities:

DAILY OPERATIONS:

• Overseeing the company’s daily operations, setting strategic goals, managing budgets, leading teams, and ensuring the business’s overall success and profitability through smooth and efficient functioning of all departments and processes.

PROCESS MANAGEMENT:

• Analysing and improving operational processes to identify inefficiencies, streamline workflows, and drive continuous improvement.

SUPPLY CHAIN AND INVENTORY MANAGEMENT:

• Overseeing suppliers, managing inventory levels, and ensuring smooth operations to avoid delays.

TEAM LEADERSHIP AND STAFF MANAGEMENT:

• Hiring, training, supervising staff, conducting performance reviews, and managing employee performance.
• Managing employees and evaluating their performance and productivity whilst implementing strategies for improvement.
• Identifying operational best practices and implementing those best practices to improve efficiency and effectiveness.
• Resolving conflicts and issues by addressing problems and conflicts within the organization.

STRATEGIC PLANNING:

• Planning and implementing strategies to develop and execute plans to achieve organizational goals and objectives, and implementing strategies to optimize operations, improve performance, and align with the organization’s objectives.
• Developing and implementing growth strategies by identifying and pursuing opportunities for growth and expansion.
• Overseeing and managing processes related to operational improvements and new initiatives.

BUDGETING AND FINANCIAL OVERSIGHT:

• Managing budgets and finances by creating, monitoring and controlling the company budget for financial compliance within allocated resources.

QUALITY ASSURANCE:

• Implementing quality control processes, ensuring product quality, and maintaining high standards.

COMPLIANCE:

• Ensuring operations adhere to relevant laws, regulations, and industry standards, and representing the company.

MANAGEMENT OF KEY ACCOUNTS SALES:

• Managing relationships with key clients and evaluating overall performance and the company’s service delivery to them.

GENERAL CUSTOMER SERVICE:

• Ensuring customer satisfaction, addressing issues, and improving customer service processes.
• Communication and Collaboration
• Communicating effectively with internal and external stakeholders, including cross-functional teams.

PROJECT MANAGEMENT:

• Analysing market trends and competition by monitoring trends and competitor activities to identify opportunities and threats.
• Driving innovation and continuous improvement by encouraging and implementing improvements to processes and products.
• Developing and implementing growth strategies by identifying and pursuing opportunities for growth and expansion.

REPORTS AND MANAGEMENT ACCOUNTS:

• Generating general reports on key areas of the business and presenting those to the shareholders of the company.
• Preparing and presenting monthly management accounts and other reports on business performance and progress.
• Financial figures will be prepared and presented by Chief Accountant

Preferred skills and qualifications

• Bachelor’s degree (or equivalent) in business management or related field
• 8+ years experience in conducting performance evaluations
• Working knowledge of human-resources processes

Required skills and qualifications

• Proven success in a managerial role
• Strong decision-making ability
• Excellent communication, collaboration, and delegation skills
• Proven ability to develop and achieve financial plans
• Ability to motivate and lead employees, and hold them accountable
• Strong working knowledge of operational procedures

Compensation:

The incumbent will receive a competitive salary commensurate with experience.